Being one of the most affordable options in the telecommunications market nowadays, Spectrum delivers bundles with TV, telephony and internet plans throughout the whole national territory.
Their voice calling services stretch even further, reaching Canada, Mexico, Puerto Rico, Guam, U.S. Virgin Islands, Northern Mariana Islands and American Samoa. Regarding their internet coverage, Spectrum delivers high-speed and stability to homes and businesses in over 44 states in the U.S. territory.
Putting together the three fronts, Spectrum serves over 30 million customers and, according to the company CEO, the aim is to reach even higher numbers in future.
Besides the excellent cost-benefit ratio, Spectrum also offers their internet customers high, or ultra-high-speed connections that have no data caps. That’s right, totally contradictory from most of the competition, Spectrum will not cut the speed of your internet connection once you reach the data threshold.
This, for us, is the most attractive feature of their internet plans – especially considering the competition also offers the ultra-high-speeds and some even trump Spectrum in coverage, especially in more rural areas.
Starting from 300Mbps, their basic internet plan is delivered at the affordable price of $99.98 if bundled with Spectrum TV. Additionally, the basic package includes an online protection feature through the Spectrum Antivirus Software and customers receive the modem free of charge.
Furthermore, should there be an upgrade in its features or in the event the modem goes through any sort of damage that hinders its performance, subscribers get a replacement for free.
Does Spectrum Internet Experience Any Issues?
Just like any other ISP, or Internet Service Provider, Spectrum is not free from issues. As it has most recently been reported by users who sought took to the forums and Q&A communities, there is a new issue that is hindering the performance of Spectrum TV services.
According to the reports from these users, who are still in search of both an explanation and a solution, the issue causes an error message saying: ‘Status Code 225.1’ to appear on the screen. Additionally, the screen displays a dark blue background, and the channels stop working.
Should you find yourself amongst those users, bear with us as we walk you through all the info you need to understand the ‘Status Code 225.1’ issue and also five easy fixes any user can attempt in order to get rid of the problem. We understand not everyone is highly trained in solving technology issues.
So, we came up with a list of fixes that do not present any chance of harming your internet equipment. So, without further ado, here is what you can attempt should you feel like getting rid of the ‘Status Code 225.1’ issue and enjoying the outstanding television service quality Spectrum can offer.
What Is The ‘Status Code 225.1’ Issue?
Since the basic internet bundle also comes with TV services, the connection between the modem and the TV set box will be addressed by some of the fixes as well.
According to the reports provided by many users, the issue is mainly related to the internet signal reception, even though the issue is most commonly seen on the TV service. This gives us a clue that the source of the issue is more likely to be related to the modem, either on the software end or with the hardware.
- Check The Condition Of The Coax Cables
Modems run on only on electricity, but on internet signal as well and that is why coax, or coaxial cables, are as important as the power ones. Therefore, the condition of both cables has to be kept top-notch or the odds the system will experience some sort of issue are extremely high.
Also, as the coax cable is responsible for streamlining the internet signal into the TV box, any sort of damage to it might very likely interfere in the transmission of the signal.
Should your modem and TV box switch on normally, then the cause of the issue might lie on the condition of the coax cable as the power cords seem to be in good shape and properly delivering the current into the devices.
So, give the coax cable a good check for its condition, looking for damage indicators such as bends, frays, or any other kind of unusual appearance. Should you identify any sort of damage to the cable, replace it with a new one, since repairing cables is rarely an effective measure and it is a better option cost-wise.
Cables are usually cheap and easy to find, too. Bear in mind though, that higher quality cables, even if they are a little bit more expensive, will deliver a stronger and more stable signal. So, go for the brands the modem and TV box manufacturer suggests.
- Check The Condition Of The Coax Outlet As Well
Checking the cables and seeing no traces of damage does not mean the source of the issue cannot be with the cabling. Some users have reported their cables to be in top condition but still experience the ‘Status Code 225.1’ issue.
That might happen if the damage is not with the cable, but with the connector. As it is with the cable, the connectors also must be in perfect condition to streamline the signal properly.
Sometimes the cause of the issue is simply a poorly connected cable or a loose connection. So, it is important to check not only the condition of the cables and connectors, but also to make sure they are correctly fastened.
So, to properly check on the connectors, we suggest you grab a screwdriver and remove the wall plate of the TV box to get to the base of the connectors. There, pay attention to possible damage to the welding or any sort of disconnected cables.
Should you identify any kind of damaged components or disconnected cables, make sure to have the box replaced by a new one. Spectrum will not charge you for it and your new box will be delivered in no time.
Additionally, check the power outlets to which the modem and TV box are connected, as a faulty power distribution might also cause the ‘Status Code 225.1’ issue.
- Give The Box A Restart
Even though many experts do not regard the rebooting procedure as an effective troubleshooting tip, it helps the system diagnose and solve a number of problems. Minor issues related to the configuration or compatibility might be identified and fixed.
That, and the cache gets cleared of unnecessary temporary files that may be overfilling the device memory. The system is then allowed to resume its operation from a fresh starting point, free from errors.
Forget about hard-to-reach reset buttons hidden around the device and simply grab the power cord and remove it from the outlet. Then, give it at least a minute or two, and plug it back in again.
That should be enough to have the system go through all the restarting protocols and get rid of the identified issues. Bear in mind that you may then be asked for your login credentials.
So, keep them around in order not to lose much time here. Some personalised configurations or favourite channels lists might be erased along the way, but that is worth going through if the issue gets resolved.
- Redo The Internet Connection
Sometimes, something as simple as disconnecting and reconnecting a cable gets rid of a whole series of problems. So, grab the TV box and locate the coax cable coming from the modem.
Then, disconnect it and wait for a minute or two before reconnecting it. This procedure causes the system to redo the connection, and in the meantime, identify and solve any possible issues that might be hindering the signal transmission.
- Give Customer Support A Call
Should you attempt all the four easy fixes above and still experience the ‘Status Code 225.1’ issue, then you might want to consider contacting Spectrum Customer Support.
Their highly trained professionals are used to dealing with all sorts of issues their equipment goes through, so there is a decent chance they will be able to aid you in getting rid of this issue. Additionally, they can check your personal account for any sort of problems that could be easily solved, even over the phone.
On a final note, should you find out about other easy ways to get rid of the ‘Status Code 225.1’ issue, make sure to let us know in the comments section. That way, you will be helping your fellow readers enjoy the outstanding quality of internet and TV Spectrum can deliver.