Spectrum is one of the top choices for everyone who needs a mobile phone plan, internet, and cable TV. This is because they have got everything a user can demand. Well, this well-integrated service option has made them a huge brand with millions of consumers. However, some people are struggling with the Spectrum error code stmtinfo, which has led to the inability to watch TV. Well, we hate to see you getting bored, which is why we have come up with proven troubleshooting methods!
Spectrum Error Code Stmtinfo
This error code usually occurs when the server is unable to retrieve the account information. This will inhibit your access to the account. However, this is not something you need to be worried about!
Troubleshooting Error Code Stmtinfo
1. Username & Password
When it comes down to this error code, you need to make sure that you are entering the right username and password for accessing the TV. The server will not allow access if you don’t enter the right credentials. With this being said, just re-enter the credentials, and you will be allowed access. However, if there are other issues, you can move to the next step.
2. Power Cycling
Obviously, you have a cable box if you have Spectrum TV access. In this case, you need to power cycle the cable box. You can power cycle the cable box by taking out the power cord and plug it back in after thirty seconds. Make sure that you log in once the cable box is fully active because only then will it be able to establish a connection.
3. Coax Cord
It is always suggested to use the coax cords for cable boxes, so we are pretty sure you are using the same ones. In this case, you need to check for the physical damages in the wire. In case there is no physical damage, you need to tighten up the coax cord in the port completely.
4. Customer Support
For the people who aren’t able to get rid of the error code, it’s suggested that they call the Spectrum customer support. In some cases, the errors appear because of server issues at Spectrum’s end. When you call customer support, you will be informed about the potential server issues. However, even if there are no server issues at their end, they will be able to offer better guidance.
5. Onsite Technician
In some cases, the error code stmtinfo takes place because of the hardware or equipment issue. So, if the customer support guidance didn’t do you any good, it’s better to ask them to send the onsite technician. With this being said, they will arrange the technical visit from the field team, and they will come around to see the possible issues.
If you have arranged the technical visit, we suggest that you don’t touch the cable box or don’t power cycle it. This is because the technicians need to see what is appearing on the screen and devise the right problem-solving strategies.