It’s always an unexpected predicament when you can’t connect to the internet for your favorite streaming service or when you need to work from home and get stuff done. Moments like these you need to systematically go through all the basic problems and try and get it fixed so you can continue your online session. The following guide will help you troubleshoot your modem step-by-step and get your internet connection back on track. The first thing to do is understand which lights are on/off and what they mean to your internet connection.
Light status and their purpose
The multiple lights are indicators of the various functions of your modem and understanding each of the functions represented can lead to you identifying what’s the problem:
- Power – it indicates whether the modem’s power adapter is connected and working at keeping the modem powered on
- DSL/WAN – it tells you if you have a stable line connection to your service provider (commonly known as the uplink)
- Internet – this light shows if you have access to the internet and shows if data sending and receiving is possible
- Ethernet – this light turns on when you have a connected device through the ethernet port from your modem
If the Power and DSL lights both on and stable, along with a stable light on Internet, and you are still not getting connected to the internet then you may need to contact your internet service provider and inform them that you are facing issues with your internet connection despite all connections seemingly okay. However, you may need to utilize these troubleshooting tips to make sure you can try and fix any issues on your side:
- Restart your modem by unplugging it and plugging it back in after a while. Most of the time, a simple reset is enough to fix any basic problems with your modem and restore your internet connection and get you back online. Resetting helps clear any residual cache on it and restore it back to a working and functional state.
- Check to see if you have the broadband line plugged into the correct port at the back of your modem. Often, a loose cable can disrupt your connection and disconnect you from the internet so check all connections on your modem and ensure all cables are securely plugged in before trying to access the internet again on your browser.
- It could be that your modem is overloaded with multiple connections, so try disconnecting all other devices and connect just your computer before trying again and checking to see if you fixed the connection.
- Sometimes a simple reset/power cycle change isn’t enough to refresh the modem. Make sure you have all the necessary service provider settings on hand before you reset your modem to its factory default settings (have the PPPOE username and password written down somewhere so you can log back in)
- Lastly, simply contact your service provider and inform them of your current issue with your DSL connection. It is possible that there’s no problem on your end, and it’s something to do with your ISP’s lines or service. Contacting them will ensure you’re aware of any network outages or faulty equipment that may be messing with your connection and preventing you from accessing the internet on your PC.
When it comes to issues with an internet connection, a lot of things can be at play and you can’t always fix most of them especially if you can’t identify the problem. It could be the case that a power interruption or outage could have messed with your modem or your TCP/IP settings could have been reset, resulting in no connection to your network for internet access. So, try all the aforementioned tips before consulting professional help or support with your internet issues.