Though there are practically infinite options out there these days when it comes to cable companies, this doesn’t mean that all of them are going to be good. In most cases, the main players are reputed for being reliable and offering a decent range of packages.
However, there are some services out there that, although they are much cheaper, you often end up coming across issues quite a bit more often. Overall, Xfinity are on the better end of the scale here, you’ll be pleased to know.
However, that doesn’t mean that you’ll never have any issues with their equipment and service at all. Unfortunately, that just isn’t the nature of technology in general. The more complex the device, the more that can potentially go wrong with it.
Thankfully, with the Xfinity Cable Box, these issues are generally pretty simple to diagnose once you know how. This is facilitated by means of the fact that the box will flash up a different colour light to let you know what is going on.
Today, we are going to get to the bottom of the yellow light issue, specifically. First, we’ll explain what causes it, and then we will continue by showing you what to do to get it fixed. The good news is that this issue isn’t all that severe in the majority of cases, giving you a reasonably good chance for a positive outcome.
Fixing The Yellow Light On My Xfinity Cable BoxÂ
As we mentioned, the best thing to do here is explain what causes the problem before we get to the troubleshooting element. That way, if something similar happens again, you’ll be well equipped to deal with it quickly and effectively.
Alright, let’s get into it! Simply put, the yellow light on the Xfinity cable box means that there is a message waiting. Normally, this issue can be really easily resolved by simply checking the contents of the message.
However, this is not always the case. Sometimes, there is a glitch at play here that will grind things to a halt. For those of you experiencing the latter, here is what you will need to do!
- The Cable Box may have a Virus
If the yellow light just isn’t going away, the most likely cause of this is that the box has caught a virus. Some viruses will even cause repeated notifications to pop up, hence the continued yellow light situation.
To get around this, what you will need to do is connect the cable box to your laptop or computer and then run whatever anti-virus program you use on it. Within a few short minutes, your anti-virus software will be able to identify whether or not there is a virus in the mix. If there are any, simply get rid of them and the issue should also be gone.
- Make sure your Cables are good
Quite often when issues like this occur, we are all too quick to blame the biggest and most expensive component. So, before we end up getting into the more complex stuff, let’s have a quick look at the all-important components that connect everything up.
Though often overlooked, cables do a lot of heavy lifting and carry the signal necessary to run your equipment. But they do not last forever. Cables are quite prone to fraying and burning out over the course of a few years and need to be checked and replaced every few years.
First up, we would recommend that you make sure that all of the cables’ connections are as tight as possible into their various ports. After that, it is time to check the integrity of the cables themselves.
What you should be looking for are any signs of fraying or exposed innards. Should these reveal themselves, the only logical course of action is to replace the offending cable entirely. Once you have checked these things, there is a good chance the issue will be resolved.
- Make sure you have a decent Internet Connection
For those of you who are using a separate modem to that of the cable box itself, the net thing that you need to check is that the internet connection you have is stable enough. That is, it needs to not be dropping out all the time. The reason for this is simple enough.
If the internet connection isn’t good enough and you are clicking on the message to remove the notification and light, it may not be registering that you are doing so. So, you will check your connection, rectifying any issues with it as you go along. Once that’s done, the issue will more than likely be resolved.
- Make sure your Firmware is Updated
Should the issue persist, this would indicate that some bugs and glitches may have crept into the system. Normally, these are kept at bay by the fact that the box will automatically and routinely perform the updates it needs to keep running smoothly.
These will be periodically released by Xfinity as issues arise. However, it is possible to miss one or two of these along the line. Once this happens, all sorts of bugs can creep in and cause a whole host of different and unusual issues.
So, to make sure this doesn’t happen to you, the best way to go about it is to manually check for firmware updates by yourself. If you haven’t done this before, the way to go about it isn’t all that complex.
You will need to connect the box to your laptop or your computer and then check for any updates using the setup page. Should you see that there are updates available, we would suggest that you download them immediately and wait patiently while this happens. This will give you the best possible chance of getting rid of the problem.
- Try Rebooting the Device
Every now and then, it is the simplest of fixes that ends up coming up with the goods. Reboots are another excellent way of getting rid of those pesky bugs and glitches. It’s also so simple that it’s actually hard to believe it works at times!
Should the issue have been created by some form of minor configuration issue, this will be the cure. Here’s how to get it done:
To reboot your Xfinity Cable Box, the first thing you will need to do is remove the power cable from the device. Then, just let it sit there doing absolutely nothing for at least two minutes.
Once that time has passed, it is now safe to plug it back in again and give it time to start up again. And that’s all there is to it! Once you’ve done that, everything should be back to normal again.
The Last Word
For most of you, that should have been enough to fix the problem. However, if you are amongst the unlucky few that didn’t get the result you were looking for, all may not be lost just yet. If none of the steps worked, this would indicate that there is some sort of hardware-related problem that needs to be diagnosed by someone, in person.
Your best bet at this point is to give Xfinity themselves a call to see what they can do about it. While you are talking to them, make sure to mention everything you have tried so far to fix it. That way they will be able to get to the root of it much quicker and more than likely send a technician out to have a look.