Delivering high-speed and stable internet connections, Spectrum has taken a huge step towards leading the sector in the past few years. Their no-contract, no-extra-fees policy has set them up the list of subscribers that are looking for quality with affordability.
Unfortunately, there is an issue that is causing users some disappointment when attempting to connect to their wireless networks. So, bear with us as we walk you through how to get rid of them.
Fixing Spectrum WiFi Password Not Working
- Give The Router A Reset
The first and easiest fix is to restart the router. Many people might consider this to not even be a fix, and in fact, a lot of so-called tech-experts do not consider the restarting procedure to be an effective problem solver. However, rebooting systems is more effective than most people think.
Not only it will troubleshoot minor configuration and compatibility issues, but it will also clear the cache from unnecessary temporary files that might be overfilling the memory and causing the device to run slower.
Additionally, once the restarting procedure is successfully completed, the device will be able to resume its operation from a fresh and free-from-errors starting point. So, go ahead and give the router a restart, but forget about reset buttons hidden somewhere on the back.
Simply grab the power cord and unplug it from the power outlet. Then, give it at least two minutes, so the system can run all the diagnostics and protocols, before plugging the power cord back again.
Should you consider it too harsh to unplug the power cord, you can alternatively use the reset button on the back of the device. Make sure to press it and hold for a few moments until the router blinks the LED light indicators in confirmation.
Then, let the system work its diagnostics and protocols before delivering an error-free and fresh system. Bear in mind that the reboot procedure will most likely prompt you to insert access details further on, so keep them to hand if you don’t want to waste time during the configuration and settings stage.
- If The Problem Is With Your Wi-Fi Password And Network Name
Although asking people to make sure they are attempting to connect to the correct network and that they are inputting the correct access details seems to be too basic, it happens more than we would like to admit.
Turns out that most people have a list of networks, which can comprise their own, their neighbour’s and, for some users, multiple networks from the same house.
Moreover, especially for users who have multiple networks within the same space, it can often happen that they are used to connecting to the same one.
That can lead to a simple mistake of attempting to connect a new device to that same usual network but, as the user meant to connect to a different one, the username and password simply will not match.
Should that happen, there are a few places where one can find the correct information and perform the connection. The username and password are usually on the back – or side, for some models – of the router as well as in the installation guide.
So, before deeming this fix as an ineffective or too plain one, consider that mistakes happen, and a simple check of the access details might get you out of a seemingly bigger issue.
- Correct Password & Network
As mentioned in the fix above, the correct username and password are of utmost importance for the connection to be established. We all understand the importance of having an extra layer of security on our internet connections.
Either for the security itself, that can avoid invasions that could cause your personal information to leak or be used for fraudulent purposes, or simply for keeping the data allowance you pay for to yourself.
However, if you are sure you are inserting the correct details when attempting to connect to the correct network and it still does not work, you might want to think about changing your username or password.
By doing so, the system redoes the connection and troubleshoots it on the go, which might lead to an enhanced stability or even a more optimal performance.
There are easy ways to change both the username and the password, and none of them involve going into the router configuration, IP or MAC addresses, or any of these more tech-savvy procedures.
The first easy way to change the access details is through Spectrum website. So, follow these easy steps and get the wi-fi password issue out of the way:
- The first thing you want to do is login to your Spectrum account through the Spectrum.net website using the same username and password you already have.
- Alternatively, you can setup a new account, in the case you do not have one already.
- Secondly, look for the services tab and click on it to access the internet tab.
- Thirdly, find and click on the blue downward arrow, which will give you further information regarding the internet settings of your plan.
- There you will see the username and password fields and there you can edit both.
- Finally, click on save before you leave the page so the system can register the changes.
Make sure to choose a strong password, as even if you need to change the details, you will still prefer to keep that extra layer of security in your internet connection.
- How To Change The Wi-Fi Password From My Spectrum App
Should you attempt to change the access details from the Spectrum website and the procedure is not successful (some users have reported that the system has not correctly saved the changes sometimes), or you simply cannot access your profile, there is another way.
Customers that have been longer with Spectrum are probably already used to the features of the My Spectrum App, which involve usage control and monitoring, access to upgrades and cancellation functions.
For those who are not, or even for the ones who are already used to the app but never had to change the access details, that can also be done through it.
Simply follow the steps below and have the username and password as easily as it is done through Spectrum’s official webpage:
- Grab your mobile and run the My Spectrum App. If it is the first time you’ve run it, you will be prompted to insert your username and password, which will be the same as the one you use to access your wireless network.
- Locate the services tab, which should be nearby the bottom of the screen as you scroll down, to reach the internet tab.
- There, you will see the username and password fields and a button that allows you to update the details. Click on that button and change the SSID and password of your internet connection.
- Don’t forget to click on ‘save changes’ before you leave the internet tab, or else the new username and password will not work for the connection attempt, and you will have to redo the whole procedure.
Once the username and password are changed, and the alterations are registered by the system, give it a try and connect a new device to the network. That should do the trick.
- Contact Customer Support
Alternatively, you can contact customer support, which should take a little more time than attempting to make the change through the website or through the app by yourself but will also do the trick.
As the most important thing is to have the access details changed, it does not matter much how you choose to do it. Also, some users do not feel tech-savvy enough to go through webpages and apps scrolling down for extra information and locating fields.
Should you find yourself amongst those users, simply give Spectrum customer support a call and have one of their highly trained technicians change it for you in no time.
Moreover, by contacting the company’s customer support, they can check if there are any irregularities with your account, as those might also affect the performance of your internet connection and, should there be any, fix them for you.
Lastly, should the source of the issue be with some other aspect of the connection, they will be able to guide you through the necessary fixes or even pay you a visit to have it repaired.
On a final note, should you come across other easy fixes for the wi-fi password issue with Spectrum internet, make sure to let us know in the comments. By doing so, you will be helping our fellow users getting rid of this problem and enjoying the outstanding quality of connection only a company as Spectrum can deliver.