For those of you who are in the know, you will appreciate this handy little device from Netgear. These days, we all need a solid internet connection.
And with more and more internet enabled devices showing up in our homes, it makes sense to have some pretty sophisticated gear to keep everything up and running. Obviously, it’s always better if you can manage to secure that for a decent price.
To us, that is the main strength of this whole house Wi-Fi system is that it combines reliability and cost-effectiveness. Of course, the Orbi system entails more than just a simple router.
You also get a little satellite that serves to boost the signal strength in your home and ensure it reaches throughout the house more evenly. They also pack quite a punch when it comes to processing power. So, they are no doubt an effective system.
However, this does not mean that they will work 100% perfectly all of the time – unfortunately, tech just doesn’t work that way. One problem that a good many users seem to be facing is the one wherein the Orbi satellite will show a sloid magenta-coloured light. If you are having the same issue, the below troubleshooting guide is designed to help you out.
Orbi Satellite Solid Magenta Light
In general, this light isn’t anything too serious and can be fixed from the comfort of your own home if you know how. If you aren’t all that techy by nature, don’t worry about it. We will run you through the steps required as clearly as we possibly can. With that having been said, let’s get started!
- Try restarting the satellite and the router
The first thing you need to know about the light that you are seeing is that it only means that the internet connection is weak or that that there may be some minor bug in the satellite or router’s systems. The good news is that these issues can generally be resolved relatively easily.
When it comes to bugs and glitches, a restart is a great way of clearing the system out, without having to get into anything more complex. So, that’s where we are going to start. Simply run a power cycle on both the router and any and all satellites that are connected to the network you are using.
After you have done that, we would recommend checking whether everything is working again before moving on to the next fix. For most of you, this will resolve the issue but there are always exceptions.
- Make sure the connection between router and satellite is solid
Keeping it simple, our second suggestion is to just make sure that your connections are solid. Most of you will have your router and your satellite hooked up using a cable. If you have, you will need to make sure that this connection is as tight as it can possibly be.
On top of that, it is also worth making sure that the cable you are using isn’t damaged in any way. Be on the lookout for any obvious signs of damage along the length of the cable. If you notice anything that looks off, we would suggest replacing that cable immediately.
There is also the chance that the connection may have accumulated so much dust and debris that the cable doesn’t function properly. Make sure to check that and clean it out if needs be.
- Get in touch with your internet service provider
If nothing has worked for you so far, this would indicate that the problem may have nothing at all to do with your equipment. At this point, the most likely culprit is that the network is weak at your internet service provider’s end.
The most common reasons for this are that there may be a coverage issue or that the internet service provider may simply not be providing the speeds they had promised when you signed up.
The best thing you can do now is to simply get in touch with the internet service provider and ask them if there is a problem on their end. The chances are pretty good that they have already received a few calls from others in your area so they should be able to get to the root of it in no time at all.
In general, we have found that every internet service provider will take these sorts of issues very seriously in order to preserve their reputation. If this was the cause of the issue, the magenta light will be gone as soon as they strengthen the connection on their side.
The Last Word
If none of the above fixes applied to you, we are afraid that you may be among the very few who have received a faulty device. This really only leaves one course of action. You will need to get in touch with customer support and let them know the issue you are having.
While talking to them, make sure to let them know everything you have tried so far to fix the problem. That way, they will be able to accurately diagnose the cause of the problem much quicker.