These days, Altice have become one of the main players when it comes to services that everyone pretty much has to have these days – cable TV and internet. As far as their reliability goes, we have found them to be quite adequate in this regard.
Their equipment rarely encounters any sort of fatal error and generally keeps running for as long as is expected for devices such as these. They also pack in quite a few extra features too, depending on which package you’ve decided to opt for.
If you have gone for one of the pricier options, you should be getting really fast internet at any time of the day, with very few lulls or dips. Even on the cheaper deals, you normally get just about enough that you can work with.
So, if you are currently trying to do quite a lot with a very basic package, it may be worth checking the limitations that your package has. It may be a case that you are just expecting a little too much from it. But if you are positive that you should be able to do what you are currently trying to get done, we will need to diagnose the issue.
Having trawled the boards and forums recently, it does seem as though there are quite a few of you having issues of this exact type. This generally points to an issue on their side.
However, there is still quite a bit that you can do about it from the comfort of your own home. If you want to try resolving the issue yourself, here is what you should be doing.
What To Do If Your Optimum WiFi Keeps Dropping
Before we get stuck into this troubleshooting guide, we should put your mind at ease about one thing. You absolutely don’t need to have a high level of technical skill to try any of these fixes.
We won’t be asking you to take anything apart. That, and we won’t be doing anything that could risk damaging your equipment in any way. Now, with that out of the way, let’s get into it!
- Try Power Cycling
As we always do with these guides, we are going to start with the simplest of potential solutions first. In this case, it also happens to be the one that we would consider most likely to work. The thing about this is that one of the more common causes of this problem is an error in your network.
Though this sounds like it may be difficult to fix, there is an easy way to do it. Basically, there is a decent chance that no information is being sent via your system to where it needs to go. This is particularly common after an outage. Luckily, all that we may need to do to remedy this is reboot your network.
Though this sounds like it may be incredibly tough and require some experience, it doesn’t. That being said, you do need to be aware of a few things before you do this. That way, there won’t be any nasty surprises afterwards.
The first thing that you will need to check is that all of the wiring has been disconnected before shutting your devices down. Then and only then can you take out the power supply.
Once you’ve taken care of all of that, all you will need to do is a wait for about 2 minutes or so for the network to refresh itself. And now we can begin the process of starting everything up again. The first thing you will need to power up is the modem. After that, you can restart your various devices in whatever order you see fit.
If we were to recommend one thing here, it would be to check whether or not the first device can connect to the network before bringing others into the mix. For some of you, this will be enough to fix the issue. If not, we still have a few more tips to go.
- Make sure your wiring is sound
Every now and then, the issue will be nothing to do with the major components but instead with the cables and connections that are carrying the signal. Though there are a lot of cables, the first one to check is the ethernet cable that is connecting the router to the modem.
Basically, all you need to do here is make sure that the cable is connected up as tightly as it can be. After that, the next thing to check is that the cable itself isn’t damaged. What you are looking for is any evidence of fraying or exposed innards. Should you notice anything like this, it is best to replace the cable entirely rather than trying to repair it.
In future, a good tip to prevent your cables from reaching the end of their lives before they should is to make sure that the wire doesn’t have any dramatic bends in it.
These bends will eventually end up getting frayed and thus stopping it from being able to carry the signal you need it to. Another thing to check is that no weight is being placed on the wire itself.
- Get in touch with customer support
Though we have given you the tools to fix this from your end, sometimes it really just isn’t in your hands. On some occasions, the issue will have nothing to do with you and will be Altice’s problem instead. In most cases, this will be because they may be running some routine maintenance on their servers.
Either that, or they may be downed or just being updated. When this happens, all sorts of performance issues can begin to crop up – from sluggish speeds, to total outages.
If you think this may be the case, you can at least speed up the diagnostics procedure by checking what’s what. You can go to Optimum Altice’s server status site and check to see if there are any scheduled outages in your area.
From there, the only logical course of action is to get in touch with their customer service department to get them to do something about it.
At the very least, they will be able to clarify the cause of the issue. They may also have some additional troubleshooting tips to share. We’ve always found them quite cooperative and knowledgeable, so you shouldn’t be waiting for long.