Suddenlink delivers one of the most affordable and best performance bundles in the market today. Ranging from $104.99 to $194.99, their main plans feature 225+ or 340+ channels and download speeds from 100 Mbps to 940 Mbps.
Renowned for its quality of service and high-speed, stable internet connections, Suddenlink also prides themselves on their TV services. Additionally, having all services delivered by the same company helps users control the usage and keep a closer look on the bills.
For all those reasons, Suddenlink has been climbing the ladder and reaching higher positions in the ranking of most subscribed bundle services.
Problems With Suddenlink Remote Control
Not even with all their apparent quality is Suddenlink free from issues. Most recently, users have been seeking online forums and Q&A communities for answers to an issue that has been hindering the performance of Suddenlink TV services.
According to the reports, the issue affects mainly the functioning of the remote control which, consequently, prevents the service from reaching its optimal performance.
Since the reports have become more and more frequent and considering that users are still on then lookout for a satisfactory solution to the issue, we came up with a list of four easy fixes any user can attempt.
Should you find yourself amongst those users, bear with us as we walk you through the easy fixes and aid you in getting rid of this problem. So, without further ado, here is what you can do to get rid of the remote control issue with Suddenlink TV and enjoy the endless hours of high quality entertainment.
What Is The Remote Control Issue With Suddenlink TV?
Even though the source of the issue is still not clear, some users have been attempting to pinpoint it. Turns out that, even with such a numerous number of reports, the cause of this problem seems to lie on the same aspect, the non-functioning remote control.
Surely, should you go looking for it, you will most likely find a number of complaints regarding the faulty performance of the Suddenlink remote control. When it comes to that, there is no way of knowing what the real cause is, as there is a variety of causes for a faulty remote control.
Some people claim they followed the recommendations for the correct use or the perfect conditioning or many other aspects that guarantee the remote control keeps working, when the inverse turns out to be the case.
As it has been reported by some users, it is not so rare that pets and children gain access to the remote control and damage it, or users forget to keep the gadget safe from harmful conditions, such as heat or electromagnetic devices.
All those factors could contribute to a malfunctioning of the remote control, so keep it safe should you prefer not to experience these issues.
This article aims at delivering easy solutions for an issue that is causing the remote control to lose the connection with the Suddenlink HDTV box, so bear with us through the fixes and get your gadget working properly once again.
How To Fix Suddenlink Remote Not Working?
- Make Sure The Batteries Are Working
Surely, this does not sound like a proper fix, but every now and then users forget that the solution to these problems can be easier than they appear.
Also, it is quite common for users who experience issues with technology to automatically assume the source of the issue is harder to locate and deal with than they actually are. So, first things first, as the problem with the remote might be a simple out of ‘juice’ battery.
Grab your Suddenlink remote control and remove the batteries, then replace them for new ones or simply test the same batteries on another electronic device. That should do it and, if the source of the problem is actually this simple, you won’t have to deal with it anymore.
Bear in mind that the quality of the batteries relate to is durability and intensity of flow, so avoid getting the cheapest ones as they usually do not last as long and may even cause connection problems with your Suddenlink remote control.
- Reconfigure The Remote Control
In the event you check the batteries of your Suddenlink remote control and find out they are working as they should, you might want to consider reconfiguring the remote. Every remote, before being put in the same box as the receiver, is programmed to work especially with it.
That does not mean it won’t work with other Suddenlink receivers, but the idea is that each device works with its own remote control.
Also, as it has been reported, the source of the issue might be faulty connectivity, preventing the remote control signals from properly reaching the receiver thus, the command not being accepted or performed by the device.
To perform a reconfiguration of your Suddenlink remote control, switch on your TV and the HDTV box, then click on the TV button on the remote. Once you get to the TV screen, press down and hold the ‘setup’ button until the LED light flashes twice.
After that, you will be prompted to insert the sync code, which you can obtain from Suddenlink customer support. Bear in mind that different TV sets will call for specific sync codes, so make sure to know the exact model of your TV set when attempting to acquire the sync code.
Once you input the code, switch off the TV set and give it a minute or two before turning it on again.
That should be enough, and the remote control should be reconfigured to work with both the TV set and the HDTV box.
- Give The HDTV Box A Reset
As it turns out, the source of the issue might not even be with the remote and that the problem is causing a misconfiguration of the whole system and consequently, not receiving the remote control commands.
At first look it would seem like there is something wrong with the gadget, rather than with the TV set or the HDTV box. Luckily, a simple reset of the HDTV box should command the whole system to reconfigure itself and connect with the required devices.
Should you opt for performing a reset, there are two ways to do it. First, go the user manual and follow the steps therein, going through the general settings and the device configuration.
Secondly, and most recommended, simply grab the power cord and remove it from the outlet. Then, give it at least two minutes before you plug it back again. It’s easier, it’s quicker, and it’s just as effective.
Bear in mind that the restarting procedure should take a while, as it troubleshoots the system for minor configuration and compatibility issues, clears the cache from unnecessary temporary files, and gets your device working again from a fresh and error-free starting point.
Since the restarting procedure goes through the diagnostics and protocols related to the remote control, it is extremely likely that the connection between the two will be redone. Should the restarting procedure be successful, the odds the remote works as it should once again are fairly high.
Therefore, go ahead and perform the restart of your Suddenlink HDTV box to see the remote control issue gone for good.
- Contact Suddenlink Customer Support
Should you attempt all the fixes here and still experience the remote control issue with your Suddenlink HDTV box, you might want to contact their customer support. Their highly trained professional technicians are used to dealing with all sorts of issues and will surely have a few more procedures to attempt.
Also, in the event you find yourself not tech-savvy enough to perform the fixes, they will be glad to pay you a visit and have it fixed for you. Additionally, since the source of the remote control problem still hasn’t been confirmed, there is always the chance the issue is being caused by some profile aspect.
Therefore, when you contact Suddenlink customer support team, make sure to ask them to check for any faulty or missing information on your profile.
On a final note, should you come across any other easy ways of getting rid of the remote control issue with Suddenlink TV, make sure to let us know. Leave a message on the comments section and help your fellow users deal with the problem.
Where do we get a new remote
Remote is programmed and has been working fine. I changed the batteries and it still isn’t working.
Our remote has fresh batteries, but falls to work. The buttons don’t respond when pressed. It is almost 10 years old and has been used hard by my channel surfing retired tv addict husband. I think it needs to be replaced. How do we get a new one?