COX Communications has developed its own streaming service, delivering on-the-go TV services for TV sets, laptops, mobiles, and other handheld devices.
The practicality of taking your entertainment session wherever you go makes a fundamental difference when compared to staying on the couch. Especially for commuters or travelers, being able to enjoy their favorite content on any screen means a great deal.
Nevertheless, not even with its exquisite mobility features, is COX TV streaming service free from issues. As it has been most recently reported, users are experiencing some sort of issue with their streaming.
According to the reports, the issue causes the service not to work as an error message saying ‘Code IA09’ appears on the screen.
Should you find yourself experiencing this same issue, bear with us as we walk you through all the info you need to better understand it and also about how to solve this problem. So, without further ado, here is all you need to know about the Code IA09 error with the COX TV streaming service.
What Is The Code IA09 Error?
According to COX Communications representatives, the Code IA09 error points to the lack of an internet signal. That, in its turn, renders the whole service unable, since an active internet connection is mandatory for streaming services to deliver their content.
Users have reported noticing the issue happening at several different points of the streaming sessions, but always delivering the same outcome.
However easy to be fixed, the frequency with which the issue happens has called the attention of the tech world.
Moreover, upon attempting to find solutions in online forums and Q&A communities, users have found a series of ineffective fixes. Therefore, we came up with a set of easy fixes any user can try that should properly address the issue and get it out of the way.
How To Fix Cox Error Starting Initial App Code IA09?
- Make Sure There Is No Signal Outage
Upon the occurrence of internet connection issues, whether big or small, users tend to automatically assume the cause lies with their network equipment. However, ISPs, or Internet Service Providers, experience more problems with their equipment than they would like to admit.
Therefore, the first thing you might want to check is if the service is up and running. Due to outages or even scheduled maintenance procedures, sometimes providers fail in delivering their services.
And since not even COX Communications is free from such problems, it might save you some time to check that aspect.
The main form of communication between providers and customers is still email. However, most companies have profiles on social media platforms nowadays.
Should you find it easier than browsing through your email inbox or even through the spam or trash bin of your email manager app, take a look at their profiles.
They are often announcing scheduled maintenance and even inform subscribers of outages through there. Should there not be an outage or any other cause for the service to be down, then you might want to move on to the other fixes.
- Give Your COX Mini Box A Reset
Since the problem is mainly related to the lack of an active internet connection, the best thing you can do is check the components of the internet setup.
Start with the Mini Box, which is the component that receives the signal from your modem or router and transmits the content onto whatever device you might run the app on.
Give it a reset and allow it time to work through the troubleshooting steps to find and solve the cause of the Code IA09 issue.
As we know, resetting an electronic device is a highly effective way for its system to troubleshoot minor configuration and compatibility issues.
So, go ahead and reset your Mini Box by unplugging the power cord from the outlet and plugging it back after a few minutes. That should solve the problem you might be having with the connection between your internet setup and the Mini Box and get the error out of the way for good.
- Check Your Router and Modem
Similarly to the previous fix, checking the conditions of your router and modem might also address the Code IA09 issue and solve it. As routers and modems are also components of the internet setup, they should also be checked in the event of an issue that is related to the connection.
Resetting modems and routers not only allows their systems to perform the same troubleshooting procedure as the Mini Box but also to clear the cache. The cache is the storage unit where temporary files that enhance connectivity aspects get sent.
Unfortunately, there is no feature in the system that removes these temporary files, not even once they become obsolete or unnecessary. Thus, the need for a manual command to the clearing of the cache.
The best outcome of performing this cleanse is that the device’s memory gets more space and the overall performance of the router or modem should increase. So, go ahead and give your router and modem a reset, as that might also deal with the Code IA09 issue once and for all.
- Check All The Cables And Connectors
It is known that cables and connectors are as important for an internet connection as the signal itself. No matter how strong and stable the signal is if the cables or connectors are not able to transmit it.
So, make sure to keep all these components in perfect condition. Inspect cables for frays, bends, or any other source of damage and, should you find any, have them replaced. Repaired cables and connectors rarely deliver the same level of performance and new ones are cheap.
Coaxial cables are more prone to suffering interference by telephone or electric ones, so make sure they are not wired together. Also, make sure the coaxial cable is properly inserted into the correct port on the back of the Mini Box.
- Contact COX Customer Support
Should you attempt all the fixes above and still experience the Code IA09 issue with your COX TV streaming service, you might want to consider contacting their customer support department.
They have highly trained professionals that are used to dealing with all sorts of problems and they will definitely have a few extra fixes for you to try.
Also, should these suggested fixes be too hard for you to perform, you can always schedule a technical visit and have these professionals deal with the issue on your behalf. So, go ahead and give them a call to explain what is happening with your service and get some extra help.
Finally, should you find out about other easy ways to get rid of the Code IA09 issue with the COX TV streaming service, make sure to let us know. Leave a message in the comments section and tell us all about what you discovered.
That way you might end up saving your fellow readers a few headaches, should they get stuck with this same issue. Also, with every piece of feedback this community grows stronger, so don’t be shy and share your knowledge with us!