As many users have reported, an error called A101 has been going on with Zelle, a worldwide used platform for sending and receiving money online. If you have found yourself amongst them, do not worry because there are some easy fixes that will very likely get you around this persisting A101 error and back on track with your day-to-day quick and easy online transactions.
First of all, it’s important to note that there’s quite a bit risk of users losing emails or telephone numbers in their Zelle profiles, but that has also an easy fix that involves simply typing them again in your profile settings.
Anyhow, the recurrent A101 error has been reported to appear in many situations when using the app, from the starting point, through login, and up to checking if your transactions went through or not.
Therefore, here’s a list of easy fixes for almost any sort of issues you may have with your Zelle app – especially the A101 error:
Error A101 With Zelle App
1) Be Patient
Sometimes the notorious A101 error may appear even before you can access the app, which has been reported as kind of frustrating by some users.
Fortunately, it has also been reported that most of the time it is a matter of waiting for some time, which can be a few minutes or even a few hours, for the issue to be automatically fixed. This means all you have to do is nothing! It doesn’t get much easier than that!
An error at this point of the app usage very likely means a slight issue with the configuration of the app or phone, and the device will probably be working on its own to get it fixed.
Nevertheless, should it take you more than a few hours to get it fixed, there are other seven fixes ahead to get your Zelle app working.
2) Contact Customers Service
Persisting errors on any apps can be easily dealt with by professionals on Customer’s Services and error A101 is no exception, so feel free to contact support and explain at what point the issue is appearing. This way, you can get a good explanation, along with an easy fix.
As mentioned by users, the most common issues concerning error A101 are related to profile settings or to available funds for transactions. In any case, support will be able to guide you through the solution and have your app running as it should in no time.
In the event that you’re experiencing error A101 from the side of the financial company, the best idea is to contact the organization’s support beforehand, since there’s a big chance your issue is related to any part of the payment.
3) I’ve Just Started the App
Another fruitful moment to attempt contacting Zelle’s support is when the issue appears as you just opened the app on your device.
Many customers have commented that although their banks do not support Zelle for daily transactions, it’s still possible to create an account with the app. This means that when you start it, the app will not recognize your bank, and for connectivity reasons, it will stop working.
Bear in mind that is also possible that a communication problem may be happening between your device and the app, so before contacting the support, it is always a good idea to uninstall the app and download it again. Sometimes a simple re-installation is enough to repair the login issue.
4) Wait For the Transaction to Complete
Are you trying to check your transaction status and error A101 is slapped on your device screen? Fear not, it is most likely the app asking you to wait for the transaction to be completed in order to inform you of the success.
Waiting can be a bummer, but users have reported that some international transactions have taken up to two or three days to be completed, so be patient and everything should work out.
If, even after a few days, your transaction has not been completed, then it’s time to contact Customer Support and have it checked, since the delay may also be related to other issues.
5) It’s Between the Bank and the Phone Company
Error A101 can also appear at any point of the app usage simply because there may be a compatibility issue between your mobile service provider and the banking institution. Fortunately, there’s an easy fix for this issue, and it involves contacting Zelle’s support and asking them to verify the compliance between your phone company and your bank, which should be done quickly by their well-trained professionals.
What could be a bit disappointing is that in the case there is no compliance, it’s also very likely that you won’t get any promise of the two institutions working around this issue. The best you can do then is take your money to another bank, such as BOA or Chase, which are known for working with Zelle.
After opening your account in the new bank, you will have to set up a new account with Zelle. This may take some of your time, but should you cover these steps, you’ll be clear to make your transactions.
6) Signing In With a Different Number
Having more than one SIM card on your phone is a novelty, but it also calls for attention when attempting to open your Zelle app and run your transactions. Many customers reported that the app just crashed after error A101 appeared and they couldn’t find a reason.
Zelle’s Customer Support has already informed users that, for security reasons, should you attempt to run the app or make any transactions using a different phone number than the one registered in your account, the error will come up.
It goes without saying that when it comes to money, security is key, otherwise someone else could have access to your account and make unauthorized transactions on your behalf.
In order to fix this issue, the easiest way is to delete the app and re-install it, followed by the creation of a new account with Zelle – even if you haven’t changed your mobile number – because this will have the app redo the configuration and confirm from which phone number you’re doing your transactions.
Not running Zelle under a fast enough internet connection may also cause error A101 to appear, either at the attempt to open the app or during the performance of your transactions. Users have already reported having problems running Zelle’s app with slow connections and not being able to complete their transactions.
Unfortunately, in most cases, it is a matter of connecting to a high-speed wireless network. Worse yet, some people just don’t have them at home. In any case, there is always the possibility to top up your home wi-fi network speed or to look for a place where the connection is more reliable.
Bear in mind that, should you have a weak Wi-Fi connection at home, you have a higher chance of success if you try to conduct your transactions via Zelle when there are no other devices connected to that same network.
A simple solution to that issue is to reboot your Wi-Fi network router, which should give you a more stable connection afterwards or simply attempt to make your transactions on Zelle while using the mobile data on your phone. Should you have a 4G SIM card, the app will have no problems to carry on your transactions.
8) Use Slot #1 For Your SIM Card
Mobile phone systems have factory settings that you just cannot go around, and one of those is related to the usage of internet from the SIM card you put in slot #1 in your phone. Of course, this issue is only faced by owners of multi-SIM card mobiles, but we’re talking about almost all of them nowadays.
Since the system itself looks for internet connection from SIM card #1, make sure the phone number registered with your Zelle account is not related to any other SIM cards. That will help the app’s recognition and consequently make your transactions faster.
If the SIM cards have to be moved around to different slots, make sure to turn off your mobile beforehand. When your device is switched on again, the system should connect to the correct SIM card and your Zelle app will run smoothly.
Still Need to Contact Zelle’s Support?
Since for many of the issues a simple call to the company’s Customer Support seems to be the way around error A101, you can get in touch with their highly trained professionals at 00 1 501-748-8506 from 10:00 a.m. through 10:00 p.m.