As a company, we have very little negative to say about Arris. As a supplier of routing devices, they stand as one of the best out there, in our humble opinion.
However, that doesn’t mean that they work perfectly 100% of the time.
Like any high-tech and modern device, the more functionality and complexity it has, the more potential there is for something to go wrong.
That being said, having trawled the internet to check what flaws that users are reporting, the news is pretty overwhelmingly positive throughout.
It seems that when something goes amiss with an Arris, it is pretty easy to fix the problem at home.
Of all of the issues that we noticed cropping up, one, in particular, caught our eye.
It turns out that there are quite a few people reporting that their Arris modem keeps automatically resetting when using Spectrum internet.
Undoubtedly, as problems go, this one is pretty annoying and can really disrupt what you are doing online.
So, because of the volume of reports of this nature, we thought we would do our best to get to the bottom of the problem.
This article is solely dedicated to helping you recognize what is causing the problem.
Even better than that, we will also show you how to fix it from the comfort of your own home. No need to call in for support!
A Little about Arris Modems
Though right now you may be struggling to believe that you are in possession of a quality product, you could have definitely chosen worse! So, well done for that.
Among the tech community, Arris routers are held in pretty high regard for their ability to provide excellent quality, reliable, and super-fast internet.
Basically, they do exactly what they claim they can do, 99% or more of the time.
Their routers and modems exceed expectations, especially when you want to connect multiple devices to the same Spectrum-powered network.
So, for busy households and small business use, they are pretty much ideal.
Normally, they share network data information from one router to another with no trouble.
Recently, however, more and more of you are reporting this bizarre resetting issue.
Worse yet, there seems to be very little in the way of a helpful article from Spectrum to help people fix it.
But don’t worry, you’ve come to the right place to get it sorted out.
Troubleshooting the Resetting Issue with Arris and Spectrum
For those of you who have read a few of these articles before, you will know that we like to explain the cause of the problem first before we fix it.
Our hope is that by explaining what is happening, you will be better able to understand what to do the next time something similar happens.
With this rather unusual issue, there can be a few different reasons behind it.
Many are reporting that their Arris routers/modems are tending to drop signal at unusual times, leading to all sorts of weird connectivity issues at seemingly random times.
These problems don’t happen for no reason, however. In fact, there is one reason behind it that proves to be the case more often than not – and fixing it is almost depressingly simple.
These issues are usually popping up for people when they have their routers placed in inappropriate areas.
Believe it or not, the location of the modem itself can have a huge impact on how poorly or how well it performs.
If you place it in the wrong spot, and you have effectively limited the capacity of your internet by only offering it a slow and patchy stream of weak signals.
However, there can also be a range of other underlying issues at play at the same time.
So, what we are going to do is go through all available fixes that will have an impact on this situation.
Before we begin, it is important to state that you don’t need to be all that techy to do these fixes yourself.
None of these are at a professional level or will have you taking things apart or risking the integrity of your equipment in any way.
Now that that’s over with let’s get right into fixing the problem for you!
Step No. 1: Update Device Software and Firewall
- The first step you will need to take involves making sure that your device is fully up to date.
- To do this, we will need to upgrade the software of the device itself and also install the most recent version of the firewall.
- If you know-how, this is easy enough to do, and all information will be on the manufacturer’s webpage.
- However, if you are totally new to this, we would suggest asking a friend to help out. That way, it should only take a few minutes.
- After upgrading and installing what you needed to, open the firewall and input this ZurL (192.168.100.1) into the address bar field of your firewall web browser.
- Then, click on the help tab. You should then be able to see all of your modem’s info on the router page.
Step No. 2: Equipment Health Check
Next up, it is time to do a cautionary check on your equipment.
It sounds a little basic, but you would be surprised how often a dodgy cable or connection can let the whole team down.
- So, check every cable and all of the splitters that form the connection to your house.
- We would recommend unplugging them one at a time.
- After you have unplugged all of the cable connections from your Arris device, all you need to do then is wait for a few minutes before plugging them back in again.
- While you are doing this, if you notice that any cables are frayed or damaged, it is always best to replace them.
Step No. 3: Secure All Wired Connections
- Next up, all we need to do is to reconnect everything that you had previously disconnected.
- While you are doing this, make sure that each and every connection is as tight as it can possibly be.
- Now, from the drop-down tab in the main menu, have a check to see the status of your Spectrum connection to the internet.
- If your Spectrum signals are still nowhere near strong enough or the Arris modem is still randomly resetting, then you will need to recheck the whole connection infrastructure again.
- Again, try moving the device elsewhere for a better signal too.
- For the best results, you should always make sure that your Spectrum cable is connected directly from the street and into your home – without the use of any splitters.
- In addition to this, the shorter the cables you are using are, the better the connection.
Step No. 4: Check for ISP Service Outage
At this point, if you are still experiencing problems, you can safely consider yourself one of the unfortunate ones.
In general, after having undertaken the previous steps, the problem should have been fixed by now.
The fact that does not point to a few different outcomes. If your Arris modem keeps resetting, there may well be a larger issue with it than we could have expected.
Asides from this, there could very well be the possibility that your internet connection is causing the problem.
However, before calling the relevant customer service hotlines, we would recommend that you check one more time that the modem is nowhere near any other electrical devices that could be causing interference.
Conclusion: Arris Modem Keeps Resetting Spectrum Issue
Beyond the fixes above, there is really nothing else that you can do to fix it without calling in the professionals.
Having dealt with Arris before, we can report that their customer service is definitely above average, so there shouldn’t be any major issues getting a pro to fix it.
However, if you have managed to fix this issue using a different method, we would love to hear about it so that we can pass on the word to our readers.
Please let us know in the comments below. Thanks!