At this point, Verizon really aren’t a brand that should be a mystery to anyone – especially if they reside in the US. Having managed to secure a decent share of the telecommunications market in the US, they continue to provide us with the sort of reliable service that helped them build their reputation in the first place.
But in recent years, the company has gone much further than just providing your basic communications needs. They also have their fingers in a few more pies.
One of these relatively new ventures is the ‘travel pass’, designed to keep people in the loop even if they happen to be on the road abroad. Basically, it enables you to keep an eye on and access your text, call, and mobile data usage outside of US territory.
Of course, these things don’t come for free though. There is a daily fee that is implied for all of this to work – which it normally does once that has been taken care of. That being said, there are quite a few of you who have taken to the boards and forums as of late to make your concerns heard about the service not working for you at all.
Seeing as how this can prove to be incredibly disruptive, we decided to put together this little troubleshooting guide to help you get to the root of the problem and fix it. And here it is!
How To Fix Verizon Travel Pass Not Working
- Try Restarting your Phone
Though often written off as pointless when diagnosing performance issues such as these, there is quite a lot that a simple restart can accomplish. For example, it is a great way of clearing out any minor bugs and glitches that may be hampering the phone’s performance.
In addition to that, it also serves another purpose. Every now and then, the RAM of your phone will get totally clogged up with junk in the form of temporary files – files that you really don’t need to have there. This jam will cause he phone to begin acting a little janky, so it’s best to get rid of the temp files every now and then.
Though this could sound a little complicated, all you really need to do here is give the phone a simple restart to clear it out and give it the best possible chance of working how it should.
Before you do, make sure that you close down any apps that may currently be running on your device so that you don’t lose anything that you may have been working on. Once that has been taken care of, all that remains is to hold down the power button on your phone.
After a few seconds, a popup should appear on your screen giving you the option to either shut down the phone or restart it. Click the restart option and then see if the service is back up and running afterwards.
For some of you, this will have been enough to fix the issue. If not, we will have to take a different approach to diagnosing the issue.
- Try Logging In to your Account Again
So, if the restart did nothing, this most likely means that the issue was nothing to do with the phone but rather the account itself. These things do happen from time to time. In this case, the first thing to rule out is an issue with the login process. There is a reasonable chance that your account may not have successfully been logged in.
On occasion, this will be because of human error but more often than not it will be because your internet may have dropped out for a split second while you were logging in. In either case, here is what you will need to do to sort it out.
The first thing to do is go back and log out of your account. Then, have a quick check tov make sure that you are getting a decent and stable internet connection right now. If you are, just log back into your account again. For some, this will be all it takes to get things back up and running again.
- Is Travel Pass Available in the Country you are in?
At the time of writing, the travel pass feature works in around 15 countries, which is quite impressive but doesn’t cover absolutely every destination out there. Verizon are still trying to expand the service to more countries too, so this could all change very soon.
However, this fact does leave the small possibility that you have found yourself somewhere in the world that doesn’t support Verizon’s travel pass. Of course, this will mean that there is zero chance that it will work.
So, though this isn’t a ‘fix’ as such, we would still recommend that you confirm whether this is the case or not by doing a little research. For this, all you need to do is go onto the official website of Verizon.
On there, you will find that they have a list of every country that supports the travel pass feature. See if your destination is on there. If it is, we will need to look into this a little further. If not, we are afraid that you are out of luck.
- Have you Paid your Fees?
When it boils down to it, this is nearly always the thing that catches people out. It’s not that people are going out of their way to avoid paying these fees. It is just that sometimes a bank transfer can be missed for whatever reason. These things do happen from time to time, and often with very little reason or logic.
As we mentioned above, this service runs on a day-by-day fee. Perhaps there is no credit loaded onto your device at the moment? It may sound unlikely, but it is always worth having a quick look for peace of mind.
There are any number of reasons these things can happen. For example, the credit card you use to pay this bill normally may have expired without you noticing. While having a look to see how your finances are, make sure to check that your payment methods with them are up to date and fully functional.
And that’s it! Beyond these fixes, there really isn’t all that much you can do on your end. Should the service still not be working, the chances are good that the issue is on their end and not yours.
Though not ideal, this will mean that you will need to get in touch with customer service to get to the bottom of it. While you are talking to them, make sure to detail everything you have tried so far to fix the problem. That way, they will be able to get to the root of the problem quicker, saving you both time and possible headaches.