Although Optimum provides access to advanced technological equipment to be used for your needs, there are certain errors there as well that cannot be ignored. You need to have better optimization and stability as well with the equipment you are using or it becomes of no good at all. That is why you need to consider these errors in the equipment if you are planning to choose them.
Although, if you are already using Optimum services, you must be pretty familiar with Err-23. There are several reasons for this error to appear and here is how you can fix it.
Troubleshoot Optimum Err-23
What Does It Mean?
Error 23 appears on your screen when your Altice box is unable to receive any reception on your line. The error is not only caused by some issue in the line or some outage at Optimum end, but there are tens of other reasons involved as well that can possibly trigger this error on your screen.
The most common reason is a hardware error on your Altice box that needs to be fixed by an expert technician. However, you can never be sure and there are some basic troubleshooting tips as well that you can try at home yourself to make it work for you.
1. Reboot The Box
Sometimes the error is triggered when there is some issue on your box and it is not working properly. These errors are not uncommon with the Altice box and most subscribers face them once in a while. To fix any such issues, you need to restart your Altice box. It will not only reboot all the hardware components but software as well so your Altice box can start working again. This is not the best fit for Error-23 but it is worth giving a shot.
Resetting it might also work for you, but that is an extreme measure that you shouldn’t prefer before having your Altice box checked from a technician as it will delete all your data and settings on the box.
2. Check Cable Connection
Another common reason for your Altice box to have problems in signal reception is that the wire might be damaged, not tied properly or bent sharply at some point. You need to ensure that you inspect the wire thoroughly for any signs of damage, make sure that there are no sharp bends, and that it is tied properly to the Altice box. You can also finger tight the cable if you think it might be loose.
Another thing to keep in mind is that you should never wire your cable with live electric wire or any other cable as it might cause interference to your TV signal and you will end up with Error-23 prompting on your screen.
3. Contact Support
If none of the above is working for you, you need to contact support and ask for a technician as they will be able to properly check your Altice box for hardware issues and provide you the best possible solution that would make it work.