Optimum by Altice is a popular cable and internet company serving the New York Tri-State area. The Optimum Altice One box and app allow you to stream videos, live TV, and use your phone as a remote control. You can also cast entertainment from your phone right to your TV screen and watch DVR recordings with the click of a button.
Unfortunately, like many other streaming devices, Altice One has a variety of common errors. These can be frustrating to deal with when they arise. If you are sitting down to relax after a long day, the last thing you’d want to do is to fix an application error.
Watch Video Below: Summarized Solutions For “Optimum Altice One Error codes”, their meaning and solutions
For some common Altice One error codes and their solutions, read on below.
Optimum Altice One Error codes, Meaning, and Solutions
1) Error 200 – Physical Network Connection Failed
The physical network connection is the cable that connects your modem to the internet. If you experience this error, it means that your cable box is unable to detect the physical network connection. The common culprit for this error to arise is the damaged or loosely connected cables.
Firstly, locate your modem and look at the back of it. Make sure that the cable connections are tight and secure. If you are still experiencing issues, check the connection to your wall outlet or other cable sources.
Next, look out for any damaged cables. In this case, you will probably have to purchase a new coaxial cable to fix your Internet connection. Or, if you have one spare part lying around, try to replace it yourself.
If you try this and you still have no connection, call Optimum for customer support.
2) OBV-005 – No Internet in Box
This error means that there is no internet connection on the particular cable box that you are using. While that sounds threatening, it is actually a minor problem with an easy fix. It is usually the result of a WPS error that requires you to do a few restarts on different boxes.
If you encounter this error, you might need to pair your boxes:
- Look at the WPS light on your modem.
- If it is on, hold the reset button down for 5 seconds and then release it.
- Your device will reset.
- If your other boxes also show the WPS light, perform the same action on them.
- Go back to the main box and hold down the Wi-Fi-protected setup button for 3-5 seconds.
- After you release it, your boxes will attempt to pair again.
3) NW-1-19 – Device Not Connected to the Internet
Meanwhile, this error code is a common encounter by Netflix users. It signifies that you do not have an internet connection on your device. Sometimes, all you have to do is restart the Netflix app, as there can be a minor buggy software error.
If restarting the app doesn’t work, try shutting down the Altice One box and then letting it power up again. It might be enough to reset your internet connection and get rid of the problem.
If you are using a wireless network, make sure that your router is on and connected to your Altice One device. A faulty network connection might cause your box to fall off of your internet connection.
Go through all of the steps to restart your router and ensure that the box shows up in your router’s settings.
If you are still experiencing the error, make sure that you still have internet service — test by trying to open other websites and use other devices. If you cannot access the internet, you will need to call Optimum to check for a service outage.
Once they put your service back on, you shouldn’t encounter this problem in the future.
In conclusion, the Altice One box is a nifty little device that can make it easier to stream your favorite shows and movies. However, it is not immune to experiencing errors, much like other tech devices. If you experience one of these errors, don’t panic because there is usually a quick and easy fix for them.
Try our techniques above, and you will likely be back to watching your favorite shows in a matter of minutes. If it is something more serious, you should contact your cable provider, and they will walk you through the steps to get your Altice One working again.