Mobile phone tech has advanced at a rapid rate since the turn of the century. We’ve come a long way from the heady days of using them only for calls and texts.
These days, we’re doing our online banking from them, using social media outlets, and sometimes even working online through them. With each new revolution in the phone world, it seems like we get something bigger and better that we just couldn’t have imagined before.
The newest thing is of course 5G, making wireless data transfer speeds quicker than we could ever have anticipated. It’s basically the ability to have every piece f information in the world at your fingertips, in an instant. However, with all of this new tech, there is also the potential for things to act up sometimes.
It’s fantastic when everything works in unison, but this can’t be expected to be the case 100% of the time. We’re just not quite at that point yet. The best we can do is prepare for a few bugs and know what to do when they happen.
One of these bugs that is more common than others is the one where your data will just stop working when you’re in a call. Luckily, we’ve got all the tips you will need to get around this issue right here! Let’s get stuck into it!
How To Fix Your Mobile Data Not Available While On Call
1. Try turning VoLTE on
To begin with, VoLTE stands for Voice over Long Term Evolution. What you may not have known is that your voice calls are still being carried over some relatively primitive 2 and 3G networks that were specifically designed to accommodate for voice calls.
Better yet, it still works far better than carrying out a voice call through 4 or 5G. So, there needs to be a separation for everything to work better, independently. This way, you will notice that the quality of your standard voice calls will improve dramatically, and they won’t interfere with your data connection.
So, to cut a long story short, it is always a good idea to have VoLTE switched on at all times. If you are looking for how to do it, just go into the “mobile data” settings menu and you will see it there. While you are there, let’ optimise this a little more.
There is also a further menu under the VoLTE heading that will allow you to switch on a mode called “voice and data”. This will effectively ensure that your LTE will then support both calls and data at the same time when you need them to. Basically, it should solve the problem you’ve been having indefinitely.
As an afterthought, it is still possible to have this problem on a 2 or 3G network connection. It doesn’t just apply to 4 and 5G networks. Switching to VoLTE will still help you out.
2. Check your advanced calling settings
If it is the case that your phone isn’t VoLTE enabled, there is another setting on your phone that you will need to look out for. It’s on most phones, but if it is set up wrong, it can chaos a reasonable amount of chaos. So, let’s check it out and make sure that everything is in order. For this, you will first need to open up your setting menu.
Then, go into the “advanced settings” subset of options. From here, all you need to do is enable the “advanced calling” feature. That’s all you will need to do.
This will further enable your mobile data to function as it normally does while you are in call. Hopefully, that’s the issue finally resolved. If not, we still have one more suggestion to go.
3. Get in touch with your network provider
If none of the above fixes have worked for you so far, the chances are good that the problem is something that can’t possibly be fixed from your end of things.
At this point, everything on your phone is configured to allow data and calls at the same time, so our best guess is that there is some sort of issue with the settings on your network carrier’s side.
That leaves just one viable course of action. You’ll have to take this one up with the experts. While you are talking to them, make sure to let them know what you have tried so far to remedy the issue.
That way, they may be able to identify the source of the issue much faster. The chances are also pretty high that there are a number of people facing the same issue as you at this moment. This definitely helps in term of them actually getting around to fixing it.