Though tech has come along quite some way in the last few decades, there are still some classic forms of entertainment that just can’t be replaced. Despite the fact that we all have access to infinite content for free on the internet, there are plenty of us that still favour unwinding after a long day in front of the TV.
Whether it’s watching TV shows, movies, or sporting events, sometimes it’s just nice to have the TV decide what you are going to watch rather than endlessly scrolling through options yourself.
It’s also really reliable. It being an old tech, we have really refined it over the years, to the point where you expect it to just work when you switch it on. However, getting everything set up right can still pose a problem.
This is especially so if you happen to be using a coaxial setup or using satellites. For this reason, we have to applaud the ingenuity of Spectrum Charter, who really make it easy to get all of the setup done and dusted.
Basically, all that’s generally left then is to choose a package and subscribe to it. All that being said, there are a few things that can go wrong during this process.
Having noticed that there are quite a few of you who seem to be getting an error code of s0900, we decided we would have a look into what causes the issue and how to fix it. Below is all the information you should need.
How To Fix Charter Error S0900
Below is all you will need to fix the s0900 issue with your Charter. It should be noted that none of the fixes will require you to have any level of technical expertise at all. We won’t be asking you to do anything drastic like taking anything apart or doing anything that could risk damaging your equipment.
- Check your Cables and Connections
The great thing about error codes is that they can tell you exactly what the problem is, once you know how to read them. In this case, the error code s0900 on Charter Spectrum will normally mean that your cable box is struggling to receive any signal from the network.
Seeing as it’s pretty rare to have a service outage from Spectrum that they haven’t warned you about beforehand, this will generally mean that the problem is with your equipment. So, let’s diagnose the likeliest cause first.
Before assuming that the cable box is broken, it is always worth having a look at your cables and connections first. They aren’t built to last forever and are rarely if ever replaced.
So, all you need to do here is make sure that each connection is as tight as can possibly be. If anything is even slightly loose, it may not be able to transmit the data required to make your equipment work.
While on the topic of the cables, it is also a good idea to make sure that the cables themselves are in good condition. They can age pretty rapidly and when they get damaged, few people will notice.
So, for this part, all you need to do is check along the length of each cable for any obvious signs of damage. If there are any sections that have been set at a sharp bend or have had some weight resting on there, this will be the first part to get damaged.
Specifically, what you should be looking for is any exposed innards or frayed edges. Should you notice anything like that, your only choice is to get rid of the cable and get a new one from a reputable source.
- Try Rebooting the Device
Now that we have made sure that the cables and connections are okay, the next most likely cause of the s0900 error code is a minor bug or glitch that may have crept into the system and lodged there.
Also in this category of minor tech woes, there could also be something in the configuration that is actively working against you. These generally happen then your network connection gets interrupted or cut off halfway through the process of transmitting or receiving data.
It’s not normally the fault of the user, but instead just something that happens every now and then.
In either case, the solution to these problems will be the same – a simple reboot of the device. A simple reset will actually reset your entire connection to the network, allowing it to start from fresh again and giving it the best possible chance of working.
So, to effectively reboot the device, the best way to go about it is to unplug every connection that runs into it – the power cord included. Then, just let it sit there for a few minutes doing nothing, making sure that there is no chance that it is receiving power.
After that time has elapsed – 5 minutes is more than enough – you can now try and start the device up again. First plug in the power cord. Then, wait for all of the lights on the box to become stable. Once that is done, you can now connect the box up again.
- Get in touch with Customer Support
Should neither of the two fixes above have done anything to remedy the problem, this would indicate that the problem isn’t anything to do with your end of the situation.
At least, it is most likely not anything you can do anything about. So, before getting in touch with customer services, the first thing that we would suggest is that you make absolutely sure that you have paid your bill up to date. If you have, it is time to get in touch with them as they have no reason to have cut you off.
While you are on the phone to them, we would suggest that you detail everything you have tried to fix the issue. That way, they will be able to get to the root of the problem much quicker and save you both time.
In the best-case scenario, there will be a service outage on their end, which will mean that they will be trying to get everything back up and running again as quickly as possible.
In the worst-case scenario, there could be a major hardware issue with your device. They will be able to advise you in this case as to what your best course of action is.