CenturyLink provides you with their own modem that is pretty fantastic when it comes to durability and performance. You can use these modems for years without having them go bad or causing you to face any problem with your internet connection. However, there are tons of other components in your network that are involved to run your internet and even one of them developing a fault can cause you to face some problems with your internet service. If your CenturyLink modem internet light is flashing red and green, here is what it means and how you can fix it
What does it mean?
Normally when you connect your modem to the internet, your internet light flickers green for a while, and then it turns solid green. That is the sign that you are connected to the internet now and can use it at your will. However, the flickering light that is red and green means that your modem is having trouble connected to the internet. There is nothing to be worried about as this is a problem that you can fix easily.
If there is some serious problem with your modem, the internet light will be solid green and that is not a good sign at all. But if it is flashing red and green constantly, that means your modem is still trying and getting a signal as well. Here are a few troubleshooting steps to fix the problem.
Troubleshoot CenturyLink Modem Internet Light Flashing Red And Green
1. Restart your modem
Normally the problem is caused if your modem is stuck in some loop or there is some error on the modem. All you need to do is reboot your modem using your power button and it will restart all the software and hardware components on your modem and clear any error that might be causing your modem to be stuck.
2. Reset your modem
If restarting doesn’t work for you, you will need to check by resetting your modem to its default settings. You can either do that by accessing the modem admin panel through your PC, by pressing the reset button if you can find one on your modem, or by long-press the power button. Either way, this will wipe out any settings that do not default and might be causing you to face the trouble. Your modem will run on default settings and will optimally be able to connect to the internet after this.
3. Check cables and connections
You will also need to closely examine the telephone cable plugged in the modem, the connector on it, and any splitters if you are using them to ensure that each bit is tied properly and is not causing you the error. Any connector that is hung lose can also cause you to face this problem and you can solve the issue by fixing it properly where it belongs.
4. Contact Support
After you have tried all the troubleshooting steps above and are still unable to find a viable solution, you will need to contact CenturyLink support and they will be able to not only diagnose the problem for you but fix it as well.