Xfinity Video on Demand service is simply one of the best streaming services that you can get out there. The service is also known as VOD, and subscribers just love to have it. The thing that makes it highly popular is that you can enjoy movies, series, sporting events, and tons of other videos. All you are going to need is to have a subscription for your Xfinity TV. However, there are several things that you will need to take care of if you want to have a seamless experience.
This is an error you will get if you are trying to access some Video-on-Demand. The error can be caused due to several reasons and this will not be easy to fix for you. You will need to try out several things if you are getting this error on screen. So, here are a few things that you need to check and some troubleshooting steps to get rid of this error.
1) Check Subscription
The first thing that you need to check is on your subscription. You will not be able to stream the service, you will need to make sure that your subscription is active. If not, you will need to clear that up with Xfinity and you will be able to use the VOD service again.
2) Check login credentials
There can be some other issues such as login credentials, that might cause you to have the error on your screen and you will not be able to stream the content. You will need to logout the application and then login again using the correct credentials and it will sort out the issue for you. After logging in again, you will be able to stream the video without any issue.
3) Check some other video
There is also a possibility that the problem is not at your end but the content itself and that can also trigger you to see this error on your screen. You will need to try with some other video content under the VOD section and see if the error is resolved. If it is on a specific video, you will need to contact Xfinity support and they will be able to assist you with the issue.
4) Check for VPN
The VOD service from Xfinity is only for the home network and it will not work if you have any VPN enabled. Make sure that you are not using any VPN service and disable if you have any. After that, reload the application and you will be able to stream the content you want without having any issues on the service.
5) Reset the password
The last thing you will need to try is resetting the password if nothing else has worked for you. Make sure that you reset the password correctly and use a password for VOD services that you have not used before. This will fix the issue most of the time for you and you will not be having the error message again on your streaming app.