Though perhaps not one of the better-known providers of internet and cable in the US, Xfinity has established itself as an affordable and reliable option. Such companies are great to have a look at when you have already tried the names and found them lacking.
The reason for this is that, due to the fact that they have to offer more to compete with the giants, you generally end up getting more bang for your buck. And, they really seem to have thought of literally everything to secure new customers.
They offer an extensive range of packages designed to give every imaginable customer a range of services that best suit them. In addition to that, it is also really straightforward to sign up with them in the first place.
As part of our job here, we generally like to add in a little bit of analysis to back up the diagnostic part of our work. We check for things like customer reviews, we read forum posts, and we take in what users are saying about the customer service element of each product and company that we look at.
With Xfinity, the reviews that we have found were overwhelmingly positive when compared against others in the market. Generally speaking, it also seems that their service works effectively nearly 100% of the time. In addition to that, when something does go wrong, it is usually pretty minor and easy to fix.
The good news is that that is exactly the case here too! Though the blinking light problem will interrupt your service, making it seem like something has gone badly wrong, all it means is that there is a connectivity issue.
Normally, connectivity issues can be fixed by troubleshooting a few small elements. If you haven’t dealt with a problem such as this before, simply follow the steps below and you should be up and running again in a few minutes.
Why Is Xfinity Box Blinking White Ligh?… This is How to Fix the Problem
1. Restart the Router
Though this tip might seem a little obvious to some of you, it is much better to start the troubleshooting with the easiest steps first. Besides, restarting any device is great for clearing out any bugs that may have accumulated over time. And, more often than not – it works! As we have mentioned, the blinking white lights signify that there is a connectivity issue.
Restarting the router will end the previous session and begin a new one with the network. Doing this is incredibly easy. All you need to do is switch off or unplug the router for a minimum of 30 seconds. This gives the router enough time to restart effectively.
After this, there will be a good chance that the flashing white lights will be gone and your internet should be working as normal again. This step is also worth trying when your internet speeds aren’t quite what you are paying for.
If the previous step didn’t work for you, it isn’t time to worry just yet. It can also be the case that some simple hardware elements are hampering the performance of the router. The next logical step is to check all of your connections and cables. For this step, you will need to have a closer look at all of the connections to and from your router.
Firstly, what you should be checking is that each and every connection is a tight as it can possibly be. After that, it is also a good idea to check for any damage or fraying along the length of the cables themselves. Any of these things can cause a drop in signal that will account for the connectivity issues that you have been experiencing.
Naturally, if you do find any signs of damage while doing this check, you will need to replace the offending cable right away. If this was the cause of the problem, everything should be working as normal afterward.
3. Restore the Router to its Factory Settings
Every now and then, changes made to the settings of the router can cause far more harm than good, even stopping it from working entirely. A factory reset will get rid of any and all settings changes that have been made, restoring the device to the same condition it left the factory in.
Naturally, this may mean that you will have to do a little bit of setup again, but we would call this a fair price to pay to get everything working again.
4. Get in Touch with Customer Support
Unfortunately, if none of the above steps have worked for you, the only logical thing to do from here is bite the bullet and asks for some assistance. The reason for this is that, at this point, it would appear that the fault is on the side of Xfinity and not you.
As we have mentioned, Xfinity has a very good and helpful customer service team, so they should be able to figure out the cause of the problem in no time at all. While you are on the line with them, make sure to let them know that you have tried the above steps with no success.
This will save you both time as they try to identify the source of the problem. At worst, it will be a hardware issue. At best, they may have a service outage that they are already in the process of fixing.
The Last Word
That’s all we have for how to fix the blinking white light on Xfinity. Hopefully, you found the above guide a useful source of information as you tied to get to the bottom of the problem.
While we are here, if there are any other issues with the Xfinity service that you would like us to troubleshoot, please let us know in the comments section below so that we can make a guide for it. Thanks!