If you have always believed that Optimum was only providing internet services, well, they offer cable TV and phone services. The phone services are available in limited areas, as per the coverage availability. However, for the Optimum users with a complaint, “Optimum phone not working,” we have got the troubleshooting methods for you in this article!
Optimum Phone Not Working
1) Call Tech Support
In some cases, the landline ports can be blocked or taking time to reach the backend availability. These factors can lead to ill-quality phone services. This means that the port is complete, but there are internal issues that need to be catered. In this case, you need to call the tech support and ask them to take care of this issue.
Is It Only Optimum Phone Issue?
Before barging on the customer representatives and tech support, it is suggested that you see if the issue lies in Optimum at all. In this case, you need to ensure that the TV service is working. Also, you can call around the neighbor and ask them about their phone service. So, if everyone is struggling, there are chances of a cable problem in the area. In this case, it is better to call the local service reps.
In the majority of cases, the issue isn’t with the phone service, but the telephone is the culprit. In this case, you will need an extra telephone to see if the problems persist on that. If not, the telephone is faulty, and you need to replace it. In the case of the cordless phone, make sure that it is fully charged. While using the cordless phone during charging, you should pull out the power cord and insert it again. These different activities will fix the phone service (or at least reveal the true cause).
While using the phone services, you have to be mindful of the cables. With this being said, make sure the telephone cord is plugged into the line one. On the other hand, if you are using the second line, plug in the cable into the line two. Even more, you need to make sure that all the cables are properly connected (tightly). Last but not least, if the cables are damaged, you need to replace them.
4) Direct Connections
If nothing is working out for you, it is better that you connect the cable to the telephone through line one. That’s because line one is the direct port and automatically takes care of interferences.
For the people who are struggling with phone issues on the Optimum network, it is suggested that reposition the telephone. For instance, if there are electrical components around, such as laptops and refrigerators, they can cause signal interferences, given the electric fields. So, put the telephone in the open space with no electronics around.