If you have been signed up with MediaCom for a few years now, you will have probably noticed they are pretty reliable as a service.
Their equipment seems to rarely ever fail or glitch out, and their internet speeds are also pretty impressive.
But, even with an internet service provider as exceptional as MediaCom, there are always things that can go wrong with your service.
Having trawled the internet to see what issues MediaCom users are reporting the most, a slow internet connection is the one that seemed to pop up the most.
But, luckily, these sorts of problems are generally pretty easy to fix from the comfort of your own home.
What Causes this Problem?
When troubleshooting these kinds of problems, we always find that it helps to give an explanation of what might be causing the issue in the first place.
This way, you will be able to fix it much quicker and easier if a similar thing happens again.
Oddly enough, with this issue, it is far more common for the problem to be on the end of the user as opposed to the ISP.
That being said, there is a huge range of factors that could be in play here.
The problem could be something as simple as:
- where you have placed the router in your house.
- Or it could be a slow DNS server.
- Other causes could be problems with the router itself or dodgy cables,
- or maybe even saturated bandwidth.
In the fixes below, we will cover all possible bases so that you can get to Mediacom Slow Internet problem and get your service back to what it should be.
How To Fix MediaCom Slow Internet Connection
Below are a few quick fixes that will help you to fix the issue from the comfort of your own home.
It is important to note that none of these fixes will have you taking anything apart or risking the integrity of your equipment in any way.
1. Check the connection on other devices and websites
When diagnosing problems such as these, the best way to begin is by narrowing down the list of possibilities of what could be causing it.
For example, it is entirely possible that the device you are trying to connect to the internet might have some bugs and may not be letting you connect.
- So, to narrow it down, we would first recommend connecting a few different devices to your service.
- Then, run a speed test to check and see if you are getting the internet speeds that you should be. By simply Googling “internet speed test,” you will find several sites that will perform this service for free.
- While you are at it, it also makes sense to open up a few different websites to see if they are also working far too slowly. This is to check and make sure that the issue isn’t with that one website you have been trying.
- In the best-case scenario, this problem will only have been with one computer/device. This makes the issue much easier to resolve.
- If it was this, the only thing you will need to do is to reboot the system.
- After this, you will need to perform a malware scan with whatever anti-virus software you are using.
- If the problem was the same with all devices that you connected to the internet, the problem is with the network itself.
That means that there’s nothing else to do but move onto the next step.
2. Changing the position of your router
This next fix might sound way too easy ever to be effective, but you might be surprised by the results.
Not a lot of people realize that having your router in the best possible position can really affect the way that it performs.
For example, even having it near other electronic devices can affect how the signal travels, causing it to be pretty weak by the time it reaches the desired device.
To combat this, it is always best to try to position it up as high as you can so that it can freely communicate without interruption.
After you have done this, try out the next step.
3. Try another speed test and compare the results
Before we get into any of the more complex tests, it is always best to make sure that all of the simple solutions are out of the way first.
So, the next thing to do is to run a speed check to see if anything so far has made any difference.
- So, for this speed check, make sure that nothing is running on your computer that could be taking up a huge amount of bandwidth. So, it is always a good idea to make sure that no downloads are active on your network.
- Run a speed check and see if there is any major improvement earlier.
- Depending on what time of day it is, your connection may be slower. But, it should never be a million miles away from what you were told it would be by your ISP.
- If you are receiving the same internet speeds as you are paying for, it may be time to upgrade if this isn’t fast enough for you.
But, if you aren’t receiving anything near the speeds you are paying for, we will definitely need to keep going and figure out where the problem lies.
4. Reboot the modem/router
Routers and modems, like any other high-tech device, need to have a reboot every now and then to ensure that their performance doesn’t begin to suffer.
Over time, bugs and little performance issues can creep in and really begin to slow things down. The best thing to do is to nip that in the bud fairly regularly.
If you are currently using a combined router/modem unit, you only have one device to reboot. If not, you will need to reboot the two separately.
The method for doing this is pretty simple. You don’t need to look for any specific button.
- Just unplug their power cables for a minimum of 10 seconds and then plug them in again once this time has elapsed.
- After you have done this, it will probably take a few minutes before they begin to communicate with your internet service provider again.
- At which point, you should run yet another speed test and see has the situation improved.
In most cases, this will work, so you can consider yourself a little unlucky if you have to move onto the next steps.
5. Boost your Wi-Fi signal
It can happen that your connection will be working totally fine but that your signals aren’t strong enough to reach each and every device in your building.
When this happens, it is easy to mistake the problem for a poor connection.
So, for fixing this, we have a trick:
- Check and see if you are operating on the 2.4 GHz bandwidth as opposed to the 5GHz setting.
- A lot of other devices work on the lower setting, so there could be a lot of traffic that is clogging up your signal. This is much more likely to happen in dense population areas.
- If changing to the higher setting still doesn’t work, we would recommend investing in a Wi-Fi booster or a repeater to make sure that your signal can be broadcast effectively.
6. Make sure that your connection isn’t oversaturated
Most people’s internet connection ends up getting shared over quite a few devices.
Sometimes, there can be too many competing for the same signal.
When this happens, it is common for none of them to receive a decent connection – particularly if someone is streaming non-stop or downloading large files.
Really, the only thing to do here is to try limiting this sort of activity or to put some restrictions in place to help keep some of your bandwidth intact.
Or, upgrading your service is also a really good option here.
7. Switch DNS servers
So, on occasion, the fault can lie with your ISP’s DNS servers.
If these are too slow, then you are not going to get a great internet connection in your building.
In this case, we would recommend switching over DNS servers to get a boost in internet speed.
Normally, all default DNS servers are provided by your internet service provider.
However, if you switch over to Google Public DNS or OpenDNS, you can access lesser-used servers that will get you better speeds.
Conclusion: Mediacom Slow Internet
Unfortunately, that’s all we have for troubleshooting this issue.
If nothing above has worked for you, that generally points to a problem with your provider.
Naturally, the only thing left to do at this point is to contact them and see what they can do to resolve the problem.