At this stage, Spectrum have taken the market by storm and don’t really need all that much of an introduction. We all know what they do, and how well they do it. In fact, we would go as far as to say they have become a household name by now.
That is, even if you don’t use their services, you will still know who they are. Because of this rep (and the fact that actually do provide a solid service), more and more new customers are signing up with them every day.
Better yet, they are even managing to gain back some previous customers who changed to other providers and ended up regretting it. As we all know well by now, the best way to get a decent deal from a company such as this is to fall into their ‘new customer’ category.
That way, they will offer you all sorts of benefits to reel you in and then keep you there. It’s just good business. For good reason, this way of doing things has a lot of people wondering how exactly they can be considered a new customer.
Well, seeing as there are a good few of you looking for this information, we decided to have a look into it. The following is what we found out.
How Long Does It Take To Be Considered A New Spectrum Customer?
What Do Spectrum Consider A New Customer?
Here is the long and short of it. What Spectrum consider to be a new customer is anyone who is singing up to their service who hasn’t used a Spectrum service for the previous 90 days.
This period applies to those signing up with the company for the first time as well as those who are returning to the service. So, the good news is that even if you were a customer of theirs for years, it can still be possible to be considered a new customer and get a better deal.
Here is how it works for those of you who want to return to the company as a new customer. Basically, if you just cancel your subscription with them for one month, you can then come back and be welcomed as if you were a new customer the next month.
This will then give you access to whatever sweet incentives they have to sign up new customers at the time. However, we do also have an interesting piece of insider information on this too – it really does help to have people on the inside, sometimes!
What we have been told is that as soon as an existing customer signals that they want to leave and cancel their subscription, a prompt will come up on their screen to offer you some new conditions – perhaps not now, but somewhere down the line.
One thing that is for sure is that there is a 90 day period that is essential to ensure that all of your remaining dues from your old account have been taken care of. If it is the case that there is anything outstanding from the last account, there is no way that they will consider you a new customer again.
So, always remember to make sure that all of your dues have been paid, then wait for a minimum of 90 days after that point, and then there will be no obstacles between you and getting your new customer status.
But what if there is no way to clear all of your dues at this moment? Well, as there always is with these kinds of things – there are ways around it. Though your name with the company may be tarnished, this reputation does not extend to the rest of the people in your house.
So, if there happens to be another adult in your house who hasn’t had a Spectrum account recently, there is nothing to stop them signing up for an account and availing of the new customer status. This will even work if the person signing up is married to you and shares the same surname.
One last thing that should be considered. If you are moving out of your old house and into a new place, you can use your new address and be considered a new Spectrum customer that way.
Why Do People Try To Become A New Customer?
The answer for this one is really quite straightforward. Any time you are signing up to a new service, you will pretty much always be offered a better deal by a company you haven’t used before. By offering these deals and benefits, the idea is to entice people to join their service and expand their customer base.
And, once people have signed up for service, most will not shop around again unless something goes wrong with the service. Effectively, by offering a small discount at the beginning, they can get years of income from you.
This is why it helps to shop around often – you can keep getting new customer deals that way. For Spectrum users, the new customer deal is generally that you get a lower rate for a year, at which point the price will hike up. At this point, why not begin to shop around again for a similar deal?
We are saying this because after the year is up, the rise in prices that you are paying can be quite severe. The best thing you can do is to try spending as much time as a new customer as you possibly can – whether that is with this company or another one entirely.
Sure, it takes a little bit of time to move all of these things around, but the money you save will be more than worth it in the long run. We hope that you found this article informative as you try to save yourself some cash as a new customer.