Those of you who have been with Spectrum for any amount of time at all will be familiar with the pros and cons of the company. On the plus side, they provide a great middle-of-the-range service that doesn’t cost all that much.
It’s a decent bang for your bucks. However, on the cons side of things, we have dealt with a few tech issues that have a tendency to pop up every now and then.
But that’s not what we are here to talk about this time. Though we generally deal only with tech issues and how to fix them, today, we decided to do something a little bit different.
Today, we are going to try and save long-term Spectrum customers some cash. After all, who doesn’t want to save a bit of cash when the opportunity pops up?!
Historically, Spectrum had always been a company that offered pretty good deals and special promotions. This was especially the case when it came to renewing with them – their customer retention specials were pretty sweet.
But, many of you who have been with them for a while will have noticed that these specials don’t really exist anymore. One possible reason for this is that their competitors haven’t really managed to undercut them when it comes to the quality of content for your financial outlay.
But, not to sound too much like conspiracy theorists, we think that there may be another reason behind their change of heart.
Spectrum’s Merger with Time Warner Cable
Another possible, or actually quite likely, reason that there aren’t that many special offers anymore could well be related to Spectrum’s merger with the much larger company, Time Warner.
Those of you who have been pretty observant and are always on the lookout for a great deal will have noticed that they just dried up around this time.
In fact, there are quite a few Spectrum users on forums that attribute the entirety of the blame to this merger. Naturally, this has angered more than a small amount of you. But, what if we told you that there is something you could do about it?
The good news is that there absolutely is. In fact, all you need to do is get in touch with Spectrum customer retention to retain your high-quality service for less cash.
After all, no company really wants to see their customers flock to another company. They WILL take measures to avoid this if you press them on it.
So, to help you save some of your hard-earned cash, we decided to put together this little article to teach you how it is done. If this is the information you have been looking for, you have come to the right place!
Spectrum Customer Retention
Not many of you will have known this before now, but Spectrum has a special team that is dedicated to retaining existing customers. It is known as the Spectrum Customer Retention Department.
And, despite the fact their existence is widely known, they are actually really helpful and knowledgeable in this realm. Generally, to even get in touch with them, you will have to call customer services and then wait to be redirected to the retention department.
However, there is a way around this. Instead of waiting for them to transfer you, call the retention department directly at 1-855-757-7328.
Unfortunately, when you first get through to this department, you will have to deal with an automated options list. Worse again, this menu will not give you the specific option to get through to the customer retention department.
Instead, what you do is choose either the service downgrade or service cancellation options. By doing so, you are prompting their team to do whatever they can to keep you as a customer.
How do I Reduce My Spectrum Bills?
Everyone wants to save money, but it is way easier to do if you know all of the tips and tricks.
For example, it might seem like the logical course of action to get in touch with the billing department. But, in the case of Spectrum, this is absolutely not the way to go about it.
Please stay away from the billing department at all costs. Annoyingly, all of the other call center departments will refer you to an overseas center that is pretty much good for nothing except wasting your time and adding to your frustration.
Again, we can only suggest that you avoid them at all costs. Instead, always go directly to the retention department by means of choosing either the service downgrade or cancellation options.
Once you have been put in touch with the retention department, you should then be connected to a dedicated customer service representative.
Just in case, we would always recommend asking if you are through to the correct department. If you are not, make sure that they direct you to the correct department immediately.
Another handy trick to know here is that if you ask for a “warm transfer,” this will ensure that the person you are talking to doesn’t drop the line while they are transferring you.
Really, it just ensures that you get what you want and that they can’t continue to delay you in the hope that you give up.
If you don’t ask for this, you will be given a cold transfer which will refer you to an automated system while it transfers your call. Pretty often, this can result in the call being dropped or you being transferred to the wrong department.
How to Lower Your Bill with the Retention Department
Though the retention department is the go-to department for lowering your bill, you do need to know pretty much exactly what to say to get the desired result.
So, this requires doing a little bit of research so that you can deal with them with confidence. Negotiating this sort of stuff with just the average customer service agent at Spectrum is pretty much impossible.
Though it is easier to get a result with the retention department, it is by no means guaranteed – but your chances do increase dramatically if you appear to know what you are talking about.
You need to arm yourself with patience, confidence, and information. For the latter, we recommend having these items below to hand when you make the call:
- A paid bill or two, preferably recent.
- A price and a plan that you like the look of.
- A rehearsed or at least thought out negotiation plan.
Once you have all of this at your disposal, you should have all that it takes to get the desired result.
But, if this negotiation happens to fail the first time around, don’t lose heart – and don’t lose your cool. If you fail the first time, you can always come at it again with more knowledge and a better approach.
Learn from the experience and develop your approach. After all, the chances of getting the same person on the line are pretty minimal.
In a few cases, they will not be moved to reduce your bill. Unfortunately, at this point, it is best to move on to a different company that has a more attractive package.
However, in most cases, you will be able to get some results. The retention department, due to the complexity of the job, is only staffed by the most experienced and sophisticated workers.
Due to their high status within the company, they will have permission to offer all sorts of deals, incentives, and promotions to those who call.
Their whole mission is to convince departing customers to continue with Spectrum, so all you need to do is negotiate accordingly using a reasonable approach (bonus points if you have a background in the debate!).