Verizon has designed an extensive range of features for users’ ease and parental controls are one of them. The parental controls allow the users to control internet access in different devices connected to the networks.
For the same reason, Verizon router parental controls not working is a persistent issue. So, let’s check out the troubleshooting methods!
Verizon Router Parental Controls Not Working
1) Domain Format
While using the parental controls with Verizon, the website and domain format matters a great deal. In case the parental roles are not working, there are chances that websites are protected with HTTPS. If this is the case, you won’t be able to implement parental controls on such websites.
In some cases, the parental controls on the Verizon router don’t work because the users haven’t set them up properly. In the first place, you can use the My Fios app for setting up parental controls. So, open the internet tab from the app, open the “manage my devices” page, and tap on devices and parental controls.
From this tab, you can select the devices that you want to implement parental controls on. Always choose the correct devices because if you don’t, the parental controls will not work.
If you have already set up the parental controls but they still aren’t working, you will need to work around IPv6. This is the internet protocol that offers data transfer and communication over the network. With this being said, you could try disabling IPv6 and it’s likely to resolve the issue of parental control.
4) MAC Filter
MAC filtering is the method famous for optimizing the access control; it helps set the device lists that are allowed on the Wi-Fi network. For this purpose, if the parental controls are not working on your Verizon router, you could try enabling MAC filtering. This is because MACs are usually blocked, so enabling MAC filtering will streamline the parental controls.
One of the prime reasons that parental controls are not working on Verizon router, it’s highly likely that router firmware is not updated. With this being said, you should look for the firmware update for the Verizon router and ensure to install it. This is because if the firmware version is not updated, it might lead to functionality issues with parental controls. Once the firmware is installed, parental controls will work properly.
6) Bridge Mode
While you are trying to use parental controls on the Verizon router, keep in mind that it won’t work if it’s set in the bridge mode. With this being said, you need to take your router off the bridge mode and you will be able to set the parental controls.
7) Internet Connection
For parental controls on the Verizon router to work properly, ensuring a proper and stable internet connection is essential. Consequently, check the internet connection and make sure it’s working at its best. If the internet is unstable, you need to reboot the router and optimize the internet connection. As a result, parental controls will work properly.
The troubleshooting methods from this article are highly likely to resolve the issues. However, if it doesn’t, call the help center and they will provide assistance!