5 Steps For Fixing UniFi Guest Hotspot Password Not Working

unifi guest hotspot password not working
unifi guest hotspot password not working

The UniFi guest network is an excellent way to provide temporary clients with limited access to your UniFi network. Because heavy traffic and unwanted clients can cause network congestion, it is always a good idea to use a guest network for clients who only need access for a few hours.

However, setting up the guest network has not been as simple as it sounds. Many users have reported that when they attempt to set up the guest network password, they receive a UniFi guest hotspot password not working error. As a result, in this article, we will discuss some troubleshooting steps.

UniFi Guest Hotspot Password Not Working Fix:

  1. Authentication Type:

If your guest portal does not display password authentication, it must be disabled in your controller settings. The newer versions are likely to have a slight displacement of settings, making it difficult for the user to find settings in the same place they were previously. In your hotspot section, go to the Guest Control option and change the Authentication Type to Hotspot. Then, check the “Enable Password-based authorization” box, and the password bar will appear at the bottom of the screen. You can now use your guest portal’s password as an authentication type.

  1. Update Your Unifi Controller:

Some features of the guest portal may be unavailable if you have an outdated version of your UniFi controller. According to some users, they do not have the password-based authorization option in their controller, which indicates that they are using an outdated version of the controller. As a result, check your UniFi controller to see if the option is available to you. You can update your controller in a variety of ways, depending on what works best for you.

  1. Create A Radius User:

Radius user is a setting that not all users are familiar with. Although some may label this as a solution to the guest network password issue because it is not a widely used term, here is a brief explanation. A radius user connects to the Network Policy Server, which handles connection and authorization requests. As a result, creating a radius user is an excellent workaround for the guest portal password issue. Make certain that the radius is selected as the Authorization type.

  1. Enable The Guest Policy:

Some users have expressed concern that their guests do not need the authorization to access the network. This may be confusing, but the guest portal and restricting subnets are different options under the same hood; therefore, if you want to establish a public network but want it to be separate from the internal network, go to your controller’s Settings. Navigate to the guest control panel and select the guest portal option. Then, under Wireless Network, enable the guest policy.

  1. Contact Unifi Support:

If the preceding steps are ineffective, there may be a problem with your controller’s network settings. As a result, it is recommended that you contact UniFi support for detailed assistance in resolving your issue.

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