AT&T U-verse or also known just as U-verse Is a well-known brand that mainly focuses on telecommunication services. These include providing internet to their users as well as devices that can allow you to set up telephone connections and cable. Multiple packages are provided to the users to select from.
Some of these focus solely on one service while others have all their services in a single subscription. If you are interested in the company then you should give their website a look. However, you should note that some people have recently reported that they keep getting the U-verse signal has been lost error on their devices.
This might happen to you as well, therefore we will be using this article to mention some steps that should be able to fix this.
U-verse Signal Has Been Lost
- Power Cycle System
Most electrical systems and devices have temporary memory storage on them. These store data from their users which includes their habits and similar stuff. All of these are then used to provide you with the best possible speeds when using the devices.
Though, your devices can sometimes have problems trying to clear up their memory once it has been filled up. If this happens, then the user will have to reboot their system to manually clear up the cache files. Considering this, if you have been using your devices for quite some time now without a reboot then this should help you out. Make sure that disconnect all of your equipment from each other and take off their wires beforehand.
You can now switch all of them off and wait for a few minutes. This gives them enough time to delete any temporary files stored on the device along with the errors. You can then switch on your devices and wait for them to become stable again. Once that is done, you can now finally proceed to connect these all back together. Another thing to keep in mind is that none of your wires are loose or wobbly. If they are then you can replace them with new ones.
- Use Wired Connection
Usually, people use Wi-Fi systems in their homes to connect their devices to the internet. While this can look clean, the signals that your device is receiving will most likely be weak. This causes the speeds to drop and in some cases, you might even get disconnected.
The U-verse signal receiver requires a stable internet connection to catch on signals and provide you with cable. Talking about this, if you are using a router that is far from your receiver. Then one option is to move its position. You can take off the router and place it closer to the receiver to ensure that the signals are always at full strength.
If that is not possible then you can even use a wired connection. Setting these up is simple and you only require an ethernet cable. If you are having trouble searching for which ports to install the wire in then you can consult the manual. This can be necessary because the ports on your devices can vary depending on the model that you are using.
- Contact U-verse
If the problem persists then it is most likely a technical issue. You will have to contact AT&T directly and ask them for a solution. Before you do this, keep in mind that the company requires detailed information about your error.
You can check for error counts and logs from your router settings. These can be found by directly opening up the database for your broadband connection. The credentials for it are usually set to ‘admin’ by default. After signing in, find the file for error logs and then send that to the company along with a description of your issue.
This should help them in finding out the root of your problem and helping you out. If the issue is from their backend then it might take a few days to fix. Alternatively, they will send in a person from their team to your house to fix the connection. It is recommended that you wait patiently after contacting the support. Your problem will be fixed as soon as possible.