T-Mobile has designed a special service, known as Tmomail.net, with which users can send an email to SMS numbers. Also, T-Mobile will need the email address to the specific phone number. To be honest, this service is extremely beneficial. With this being said, some users are complaining that Tmomail.net not working issue is bugging them. Let’s see the troubleshooting methods!
Tmomail.net Not Working
1. Service Outage
To begin with, the Tmomail.net might not be working because of a service outage. If this is the case, you can call T-Mobile and ask if there is a service outage. In case that’s the scenario, we are pretty sure that they would be working on reviving the services, so it’s suggested to wait while their engineers sort out the issue.
If you are the DIGITS users on T-Mobile, it is suggested that you install the app on the phone. This is because apps tend to streamline the message sending and receiving without any errors.
In case there is an option with which you can send the email to sent via HTML format, opting for it will be the right choice. It will, in fact, force the email to take the MMSC format. This option might not be available for everyone, but it’s worth trying.
If T-Mobile is not offering coverage in your area, Tmomail.net will not work. With this being said, you need to call T-Mobile customer support and ask them about the coverage. You can also access the coverage map on the website. Coverage is important because, without it, you won’t be able to send the texts. Also, the white area depicts the no coverage area.
In case you are in the coverage area and still cannot access the Tmomail.net services, we suggest that you check the activation of your phone number. For this purpose, open the device settings and check the phone status. It must say active. On the other hand, if the status is porting or suspended, you won’t be able to receive or send the messages.
6. Text Message Service
With T-Mobile, you need to activate the text message service on your mobile phone number to make sure it works properly. As a result, you need to enable the “can send and receive text messages” option in the device settings. Once you enable the text message service, Tmomail.net will start working properly.
7. Phone Number Conflicts
With T-Mobile, you need to test the short-codes by calling. If the code connects, it doesn’t have to do anything with it. On the other hand, if the code doesn’t connect, you need to call T-Mobile and make sure they provide the updated short-codes that work in your area.
8. Tech Support
If none of these troubleshooting methods tend to solve the issue and Tmomail.net is not working, we suggest that you call T-Mobile customer support, and they will be able to look into the issue. When you call tech support, they will file the ticket. We suggest filing multiple tickets because it pushes the company to help you out.