Xfinity is a brand name used by the famous company Comcast Communications. They are known for providing users with access to internet connections, telephone lines, and even television services. You can either purchase their devices directly from them to start using their features. Alternatively, you can purchase a package from the which can be used on your own devices.
Their services are very simple to set up and you can get started in no time. The only thing to look out for is the bandwidth and speed limitations on certain packages. Choosing a specific one that best suits your usage should help you enjoy Xfinity’s services without any major problems.
Although, there is one error message that users have been getting on their Xfinity device known as ‘Heartbeat Error’. If you are also getting this problem then here are simple steps to troubleshoot it.
Heartbeat Error Xfinity
- Restart Router
One of the fastest things you can try Is rebooting your router. This takes up a few minutes and should help in getting rid of most problems similar to this. If you are someone who owns a separate router and modem then you will have to reboot both of them. This refreshes the link between these devices and they can then establish a new connection.
This deletes any errors that might be on the previous connection as well. Although, you need to keep some things in mind when you power cycles your devices. One of these is to keep these switched off for several minutes before you power them back up.
Additionally, you should first wait for your modem to start up completely and then check if your connection is working. You can then boot up your router as well and start using your internet services.
- Test Another Device
Sometimes the problem can be on your device instead of your connection. You can confirm this by trying to use your connection on your mobile phone or some other device instead of the current one. If you notice that the internet works fine on all your other devices then the problem is most likely from your system.
You can try troubleshooting it to check if the problem fixes. One recommendation is to forget the network on your device and connect it back again. This should delete the files being stored between the two devices and help in getting rid of the error message.
- Contact Xfinity
Lastly, if the problem persists then it is most likely from the company’s backend. People who have their connections being ported to several addresses usually report having this error message on their devices. If that is the case with you as well then you can contact Comcast on their helpline and select billing as your topic.
You can then ask the agent to fix your account by forwarding the connection to your current address only. They might ask you for some details before your request can be proceeded so make sure to provide them with your username and other important data. This can sometimes take up to a few days to process so keep that in mind.