Comcast Error TVAPP-00115: 5 Ways To Fix

comcast error tvapp-00115
comcast error tvapp-00115

Comcast Xfinity Stream App is usually a hassle-free experience for the customers. However, sometimes the users can face an Xfinity Stream App error message. One of the most common types of error messages is the tvapp-00115 error. If you are using Comcast Xfinity Stream App and are receiving this error message, there are several things that you can do to try and fix the error. Here is a brief troubleshooting guide for the Comcast error tvapp-00115.

Comcast Error TVAPP-00115

1) Make Sure the MAC address of Your Modem is the Same as Your Account

The first thing that you need to do to troubleshoot the Comcast Error tvapp-00115 is to ensure that the MAC address of your account matches the MAC address of your modem. It is often the reason why many people face this error. Sometimes there is a different MAC address listed on the customer’s account and the customer is using a modem that does not match that MAC address.

This results in the tvapp-00115 error message. So first check the MAC address of your account and then take a look at the MAC address of the modem that you are using. If there is a difference, then this is most probably the reason for the error message. However, if the MAC address is the same and you are still facing the error then proceed with the following steps.

2) Clear Cache of Comcast Xfinity Stream App

Clear the cache from your Comcast Xfinity Stream App. You can do this by going to the app settings of your device. Go to the Xfinity Stream App and clear the cache. This will get rid of all the previous data related to the app stored in the device. Now when you will open the device it will again fetch the information from the server and try to connect. Also, it will take a little more time to start working due to new data being downloaded. If you still face the same error then there is most probably a different reason for the issue.

3) Update Your Operating System

Sometimes, unexpected errors occur in outdated operating systems. Also, there is a possibility that the error message may be caused because the Xfinity Stream App is not able to function properly over an outdated operating system. So check to see the system requirements for the Xfinity Stream App. If you are using an operating system that is not supported by Xfinity Stream App, then you will need to update it to a newer version.

4) Update the Xfinity Stream app

There is also a possibility that you may be using a previous version of the Xfinity Stream App. So check on your devices App store, if there’s a newer version available for the app.

5) Contact Customer Support

If you have tried all the steps mentioned above and still the error persists then this is most probably an issue that requires a deeper level of troubleshooting. Instead of going for device reset or other technical things at your end, you should contact Xfinity customer support on the given number. They will immediately help you resolve the issue.

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