Everybody has the sole right to enjoy personal time without any interruption and interjection. You might feel sleepy or in the bed for rest, but suddenly unexpected visitors arrive at your door. You discontinue your comfort and moves towards the door and finds out that these are unannounced Comcast visitor teams with their Comcast van and badges. It will push you to think deeply that what is meaning visit the customer’s house unannounced.
It is the case many Comcast customers have faced once or twice during their subscription. But the real question here is that is it legitimate to visit customers’ homes without prior information of the visit. So, this needs a clear discussion.
Comcast Came To My House Unannounced:
Does Comcast Inform Their Customers Before Their Visit?
It’s every service provider’s responsibility not to visit customers’ homes without prior information and permission. Comcast does indirectly adhere to this principle. When a Comcast technician team is in your neighbor, they generate an automatic call for the information once or twice. And suppose you have not attended the phone call, they will knock on your door because they have fulfilled the formality of call. In this way, they make this legitimate, reaching your home for checks.
What Is The Purpose Of Their Visit?
The primary purpose of the Comcast team visit is routine check and analyze the internet system. They may have found that your internet transmission signals are high, and data is leaking outside. So, they visit your home to check your router and cables to weed out issues that can place a hurdle in your internet connectivity. There can be other reasons for the visit, too, because they might have come to your home for router change or cable fixing or canceling your connection upon your family members’ request that you don’t know about.
Should I Let Them In?
Probably not immediately; you should not let them inside your home unless you have verified them as a Comcast team. Several incidences recorded in the past that robbers camouflage themselves as the company’s representative and loot your home. However, the story has nothing related to Comcast, but prevention is better than cure. Therefore, you should be on your toes when somebody visits you unannounced. But if you are convinced that they are real and their purpose is genuine, do let them in and work.
Do I Call Comcast?
It is your right that you can lodge your complaint to the Comcast if you think that their team’s conduct was not good with you, or they have disturbed you for no purpose. Inform them that you’ll not tolerate this in the future, and they should better be careful.
Most customers feel bad when Comcast comes to their house unannounced because it is morally wrong to disturb others’ privacy. But if they have informed you earlier, then they more than welcome. However, if they arrive unannounced, ask them the purpose of the visit, and let them in after verifying their identity.
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