Xfinity has become the top-notch choice for everyone who is in need of a one-stop service shop. That’s to say, because they have designed mobile phone, internet, TV, smart home, and security products to meet the diverse needs of users. However, some of them are seeing the ArrisGro device in their connected device list, and they don’t know what it’s about. So, we are sharing everything in this article!
ARRISGRO Device – What Is It?
This is the wireless bridge that’s been designed by Arris to transmit and receive the signals from and to the U-Verse wireless receivers. These tend to operate in the 5GHz network band, but it will never impact the 5GHz Wi-Fi connectivity. This is usually connected to RG (the residential gateway) through the ethernet cable and is co-installed with the residential gateway.
In addition, it could be the strands of the Arris group, which means the device is connected to the network through the Arris group. However, if you don’t know any such device, it could be a software glitch which we have added the troubleshooting methods for, such as;
1) Rebooting
In the first step, you need to reboot your router by taking out the power cords and wait for around two minutes before you install them again. This is known as the hard reboot, but you can also move to a soft reboot. The soft reboot is conducted by switching off the router through the power button and switch it back on after 60 seconds.
2) Wi-Fi Password
For everyone concerned about the ArrisGro in the connected device list, you need to make sure that it’s not your neighbor or family member masking to be the Arris strand. So, you should try changing the Wi-Fi password through the Arris website and connect your devices again. We are pretty sure that such intruding devices will be eliminated.
3) Manager
If you are not sure how to eliminate the ArrisGro device from the device list, the last resort is to download and install the Smart Home Manager on the device. This software will make sure that no unauthentic devices are connected to your device.
4) MAC Address
People tend to change the MAC address of their devices for security purposes, but it can impact the connections and configurations of the device. This is because when you switch on the MAC address randomization, it can make devices appear with new names. This issue is prevalent in Android and Apple devices. So, you might need to switch off the randomization.
In addition, you can check the details of the ArrisGro device and look at the IP addresses that have been assigned to the devices. If there is no IP address with the device, it might be a signal glitch, which is usually fixed by rebooting. In case it has the IP address, choose the strong password and the WPA2-AES security protocol.
5) Mesh Network
This is the ongoing issue with third-party access points or mesh networks because they show random devices in the connected device list. So, just choose the right network and internet configurations!