Xfinity is one of the most preferred internet and cable services out there. In addition, they have designed smart home products and security protocols. With this being said, the customer base is increasing at a steady rate, but some of them are struggling with Xfinity error xacsa.getsamltoken.404: fataldrmerror that’s hindering their access to the network. So, in this article, we have added a wide range of troubleshooting methods to help you get rid of this error!
How to Fix Xfinity Error xacsa.getsamltoken.404: fataldrmerror
1. DRM Files
First of all, you need to clear the DRM files because it is highly likely to fix the issue. In case you want to clear the DRM files through the Chrome browser, we have added the steps you must follow;
- Firstly, open the Chrome browser and navigate to the settings
- Click on the Show advanced settings
- Tap on privacy and move to the clear browsing data
- Make sure to check the deauthorize content license option
If you are clearing the DRM files through the Chrome browser, you need to keep only one tab open in the browser. This is because if multiple tabs are open, it can lead to Flash issues, hence the hindrance in resetting and clearance of DRM files.
When it comes down to people who are unable to fix the error, there are high chances that the Flash is dated. With this being said, you need to update the Flash, and the error will be fixed. Also, keep in mind that we are talking about Adobe Flash because it’s responsible for optimizing the connection with streaming apps.
3. Chrome Settings
For everyone who is unable to fix the Xfinity error xacsa.getsamltoken.404: fataldrmerror, there are high chances that there is something wrong with Chrome. In this case, we suggest resetting the Chrome browser to its original and default settings. You can reset the Chrome through the settings menu. On the other hand, if you aren’t able to fix the issue with reset, it is suggested that you delete the Chrome browser and install it again after some time.
4. Internet Connection
In the majority of cases, the error is the result of an ineffective internet connection. For instance, if you are using some public wireless connection, it’s going to lead to such errors. In this case, we suggest creating an ethernet connection by plugging the internet cable directly into the computer or TV.
5. Xfinity Stream
For everyone who is struggling with Xfinity error xacsa.getsamltoken.404: fataldrmerror on their Xfinity Stream app or web player, it is suggested that you shut down/delete the stuff. After some time, you can reinstall the Xfinity Stream app and web player.
In case you are having a hard time getting rid of the error, it is suggested to clear the cache. You are suggested to clear the browser cache from whichever browser you are using.
7. Factory Resets
This is one of the most cliché yet the most effective options. With this being said, you need to factory reset the browser. The factory resetting of the browser will result in the deletion of settings in the Xfinity Stream app and plug-in in case you are using one.