For everyone out there, a robust and streamlined internet connection has become essential. This is the prime reason that people choose high-end internet service providers because they cannot deal with internet delays. In the same vein, Verizon has promised 5G internet service to the users. However, Windows 10 and PC users are struggling with 5G not showing up issue.
This issue has become pretty common, but there is an array of reasons. For instance, the device driver upgrading or downgrading, wireless router change, OS updates, and wireless adapter changes might be the culprit. However, there are times when the Wi-Fi adapter of the PC won’t pick the 5G network, thus not showing the 5G network.
This is because the PC only detects the 2.4GHz network. All in all, there might be a range of causes that are causing such errors. In this article, we have added an array of troubleshooting tips that will help get rid of this issue. So, have a look!
Verizon Fios 5G Not Showing Up
1) PC or Computer Support
This the most obvious issue because sometimes, laptops and computers aren’t even compatible with 5G internet technology. So, you need to make sure that your PC supports 5G internet. With this cause, you don’t need any troubleshooting as you need to check the bandwidth compatibility first. So, follow the below-mentioned steps to check the compatibility;
- Switch on the PC
- Press Windows and R key to open and run the dialog box
- Now, type “cmd” and hit the enter button that will open the command prompt
- Now, type “netsh wlan show drivers” in the command prompt window and hit the enter button. You will come across the driver properties on the computer system
- Now, scroll down to find the radio types supported feature, and you will come across three network modes, and they come with different features. Firstly, 11g 802.11n means that the wireless adapter has 2.4GHz network compatibility. Secondly, 11n 802.11g 802.11b means that the computer system only offers compatibility to 2.4GHz Wi-Fi. Last but not least, 11a 802.11g 802.11n means that your computer system provides compatibility to 2.4GHz and 5GHz Wi-Fi.
This will tell you if your computer supports 5G internet or not. If the PC or laptop has suitable compatibility, you need to update the wireless hardware.
2) Wi-Fi Router Support
So, you’ve checked that your computer system has 5G internet and Wi-Fi compatibility and there is optimal compatibility. But have you pondered over the wireless router compatibility? To check the support and compatibility of the wireless router, enter the model information and brand name of the router in the Google Chrome.
In addition, you will be able to see the information on the setup page and see the required network mode. However, checking the model and router brand through Google will be the quickest and convenient option out there.
3) Wireless Adapter Drivers
So, if your router and PC are compliant with 5G Wi-Fi technology, maybe the outdated driver is the reason for this issue. With an outdated network adapter driver, 5G won’t show up. With the device manager, you need to install the advanced adapter driver. It is advised to use Driver Booster and Driver Easy. This software will scan the computer system and provide the list of outdated drivers. You can also update the drivers and reboot the PC to ensure 5G starts showing up.
4) 802.11n Mode
If the 802.11n mode isn’t enabled in the computer, it will adversely impact the internet connectivity. So, make sure the 802.11n is enabled by following the below-mentioned steps;
- Open the device manager
- Go to the network adapter
- Right-click on the wireless adapter
- Go to properties and move to advanced option
- Enable the 802.11n mode
- Reboot the PC, and it will fix the wireless connectivity issues
5) Update The Windows
If your PC is showing the internet connectivity issues, updating the Windows will be beneficial. For instance, if you’ve automatic updates switched on, the connectivity issues will be sorted. When you update the Windows, it will fix the bugs, improve the security standards, along with better support. So, make sure everything is updated. This issue is available in Windows 10 primarily, but updating the Windows and driver will be helpful.