For everyone who has been using T-Mobile services for a long time, they would know that voicemail is a very reliable feature designed by them. This is a great feature for people who are usually too busy to receive the calls but don’t want to skin on important messages either.
On the other hand, T-Mobile’s visual voicemail failed to synchronize issue has been bugging the users. So, let’s see how it can be fixed by following the below-mentioned troubleshooting methods!
T-Mobile Visual Voicemail Failed To Synchronize
1) Service Outage
First of all, T-Mobile’s visual voicemail service has been failing for quite a long time now, and the service outage becomes the primary reason for failed synchronization. With this being said, we suggest that you call T-Mobile customer support and share the issue with them. There are high chances that their engineers would already be on their feet to fix the issue. However, if the synchronization failing is not from a service outage, we are sharing the easy fixes below!
2) Factory Reset
In case there is no service outage, we suggest that you factory reset the phone. The factory reset will help solve the majority of software and configuration issues. So, if the visual voicemail failed to synchronize because of software issues, a factory reset will fix them all. As a result, you will be able to use the visual voicemail again with streamlined synchronization.
In case the visual voicemail is failing to synchronize even after the factory reset, there are chances that you haven’t set up the voicemail correctly. With this being said, you can either call T-Mobile customer support to set up the voicemail for you. On the other hand, you can also use the setup instructions available on the official T-Mobile website.
In some cases, the visual voicemail fails to synchronize when the signals are too low. With this being said, your phone should have at least two signal bars on T-Mobile to ensure voicemail works fine. If the signal bars are any lower than two, the service is too weak to work. In this case, we suggest that you toggle the airplane mode or change your location to access better signals.
In case the visual voicemail doesn’t work and fails to synchronize, there are chances that your phone doesn’t have sufficient memory available. Consequently, we suggest that your T-Mobile phone has at least 15% free space to sync the voicemail. This is because if space is any less than 15%, the functionality of visual voicemail will be impacted.
If freeing up the phone memory didn’t sort out the failed synchronization, we suggest that you delete the text threads or text messages. This is because if the message box is congested, T-Mobile will fail to synchronize the visual voicemail or receive any other notifications. So, clear up the message box and get rid of this issue.
7) Customer Service
Your last resort is to share the information with T-Mobile customer service and have them look at your account. This is because sometimes, T-Mobiles fails to sync the visual voicemail because of account issues. So, the customer service can analyze the account and share the fixes accordingly.