Smart DNS is one of the best proxy standards one can use to unblock the websites and have access to the streaming platforms, including BBC iPlayer, Netflix, Pandora, and Netflix. For this reason, the smart DNS features are always added to the VPNs to ensure seamless encryption and Surfshark is one of them. Surfshark has coined its name as the best VPN service with one of the most cutting-edge smart DNS connectivity. However, there are times when the Surfshark smart DNS not working error bugs the users and we have all the solutions lined out for you!
How to Fix Surfshark Smart DNS Not Working
1. IP Address
When it comes down to the smart DNS, you need to remember that it only works with one IP address. So, whenever you enable the smart DNS to a second IP address than the device, be it streaming consoles or smart TVs, the smart DNS will stop working. So, to revert the IP address settings, we are sharing the steps you need to follow;
- Open the official website of Surfshark VPN on your smartphone or laptop
- Make sure that the smartphone or laptop is connected to the same wireless network as the device you are using for smart DNS
- Once you are signed in to the Surfshark VPN account and open the smart DNS page through the menu or settings
- Now, click on the “change IP” option and it will enable the smart DNS for a new IP address
- Then, just check if the smart DNS is working on the TV or the device you were trying on
2. IPv6 Standard
The second reason your smart DNS might not be working on Surfshark VPN is because of the IPv6 standard. Keep in mind that you can only enable the smart DNS when it comes down to IPv4 address. In case you are using an internet connection with both IPv6 and IPv4 protocols, the error can occur because the connections can automatically change the protocol. So, if the internet is connected to the IPv6 protocol, you have to change the protocol.
To choose a different protocol, you have to open the router’s settings. From the router’s settings, go to the internet protocol option and shift to IPv4 protocol and we are sure the smart DNS will start working. In addition to this, you can try contacting your internet service provider as they can help change the internet protocol from the backend system – it’s a great option for people who don’t know how to access the router settings.
3. VPN Configuration
If the smart DNS is still not working with Surfshark VPN, there are high chances that you have not configured it correctly. For this reason, we suggest that you log in to the Surfshark account and check the settings. In addition to this, you can call the customer support of Surfshark as they can help you with automated configuration – it’s a suitable choice for people who are not aware of the correct configuration information.
These three steps are enough to optimize the smart DNS, but if the issue is still there, you can call the internet service provider as well.