Netgear Genie Keeps Crashing? 5 Steps To Fix

netgear genie keeps crashing
netgear genie keeps crashing

Netgear is one of the best companies for people who need reliable internet devices and equipment. In addition, to help users control the internet routers and modems, Netgear has released Genie, which is a smartphone app. The app can be installed on the Mac or Windows computer as well as on iOS and Android smartphones. The app makes it easy to manage, configure, and control the Netgear devices. However, if Netgear Genie keeps crashing on your device, there are various solutions that can be tried!

Netgear Genie Keeps Crashing:

1. Antivirus App

When it comes down to Genie, it’s a smartphone app and computer-based software that allows the users to manage and control the Netgear devices. However, the app doesn’t work well when you have enabled the antivirus program on the device. It’s common for people to turn on the antivirus app on the device and keep it running in the background, but it can interfere with Genie’s functions. So, if you have installed the antivirus, it’s recommended that you disable and exit it if you cannot uninstall it.

2. App Updates

Netgear is one of the most reliable companies for networking devices and equipment because they regularly launch firmware updates to make sure there are no compromises on the device performance. Similarly, they launch the app updates as well, which must be downloaded on the device to make sure it keeps working. The outdated app fails to perform and starts crashing. So, open the app store, go to the installed apps folder, scroll down to Genie, and hit the update button. Once the app update is complete, we are sure that the Genie will start working normally.

3. System Update

In some cases, the Genie app crashes on the system because the system’s operating system doesn’t support the app. For this reason, we recommend that you install the system or software update on the system to make sure the app is supported. However, before you go through the extensive process of downloading the software update, it’s better that you try the device reboot to fix the bugs.

4. Force Stop

If the Genie app keeps crashing out of nowhere, it’s recommended that you force stop the app through the settings. For this purpose, you’ve to open settings on the device, go to the Genie app, and hit the force stop button. When the app is force-stopped, you have to switch off the device and turn it on to try using the Genie app without any errors.

5. Cache

The system cache often leads to performance issues on the device, including the crashing app. The excessive cache data on the device can lead to the crashing of the app. For this reason, it’s better that you clear the system cache to keep the device running smoothly and operate the app without any errors. The best thing about clearing the cache is that it only resets the non-essential data, promising faster app functionality. The cache can be deleted from the settings – you have to open the settings, scroll down to Genie, and tap on the “clear cache and data” option.

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