HBO Go is the fine choice for people who need entertainment on the go. In addition, this is a streaming platform and has a wide range of TV shows and movies to choose from. The app can be used on smartphones, smart TVs, and laptops (through browsers). However, some HBO Go users are struggling with the HBO Go session expired issue. In this article, we are sharing the troubleshooting methods to help you get rid of this repetitive need to log in!
HBO GO Session Expired
When it comes down to HBO Go, one needs to be extremely vigilant with the choice of browsers. This is because only a few browsers are compatible with HBO Go. So, you can choose either Google Chrome or Firefox to watch TV shows and movies on HBO Go. However, you might need to activate the account again (with a different browser) but it’s always better than struggling with session expiration issues, right?
2) Different Device
For everyone who is struggling with the session expired issue, we suggest using the different devices to check. First of all, if you are using the HBO Go app on the TV, you can log out and log in through the computer. However, for this method to work, you will need to log in to the HBO Go app on the computer (through the TV service provider’s credentials).
After logging into HBO Go through the computer, open the app on your smart TV, and choose the sign-in option. In addition, you need to open the TV Sign-In page on the computer that will show the code. You need to use this code to log in to HBO Go on the TV. Once you complete all these steps, you will be able to log in to the account and eliminate the session expired issue.
3) Cache & Cookies
If the code method didn’t work and you are struggling with the session expired issue, we suggest clearing the cache and cookies of the browser. This is when you are using HBO Go on the browser. Once you clear the cache and cookies, open the HBO Go app and try logging in again. However, when you clear the cache and cookies, you will need to enter the account credentials again.
Nope, we aren’t asking you to just reload the HBO Go website as you do with another website. This is because we are talking about hard reloading. In the section below, we are sharing the steps that you must follow, such as;
- Open HBO Go website on Google Chrome and press down the Ctrl button
- Then, press the F12 button that will open the development tool
- Scroll down the menu and choose the reload option
- A new menu will appear from which you need to click on the hard reload button
- That’s it, the session expired issue will be resolved!
5) Browser Update
For everyone using the HBO Go on the browser and struggling with repetitive session expired prompts, there are high chances that the browser is dated. With this being said, just update your browser (preferably Firefox or Google Chrome). You can check for updates online and install them for a better streaming experience.