Many companies provide users with internet connections. All of these have different packages that you can subscribe to. Even the features provided by them will vary on your package. This is why it is so important that you go through these details before getting a connection. Although, one of the best companies around that you can go for is EarthLink.
Along with their amazing internet service, the company also provides email support. You can create your mail from them and use it to create accounts and send emails. While this can be great, some people have reported that their EarthLink Webmail is not working.
If you are also getting the same issue on your device then here are some steps that can be followed. These should help you in fixing the issue and preventing it from happening again.
How to Fix EarthLink Webmail Not Working?
- Check Server Status
A webmail service like EarthLink’s is usually used to send and receive emails. Considering this, if your service stops working then this can be quite troublesome. You should note that problems like these rarely happen from the backend.
Although, the first thing that you have to check is the status of EarthLink. This is because if the problem is from their end then there is no need to troubleshoot your connection. You can use multiple sites to check the status of famous companies like EarthLink.
They should even tell you how long it will take for the problem to be fixed. But keep in mind that this is a rough estimate and you can contact the company directly. This is in case you have to access your webmail urgently. The support team should be able to help you out as soon as possible then.
- Re-Sign in Your Account
If the servers from EarthLink’s backend are running fine then the issue might be with your account instead. Sometimes your connection can get interrupted while you are trying to sign in. This causes the mail to run into issues.
However, you can easily fix this by logging out of your account and then signing in again. Just make sure that you are getting a strong signal strength when signing in. This will ensure that there are no interruptions and that you do not get the same issue again.
- Check Internet Connection
If you are still getting the same issue then the problem is most likely from your internet connection. You should be able to confirm this by trying the step mentioned above. If your internet does have a problem then you will be unable to sign out and sign in.
Considering this, make sure that your signal strength is not too weak. Now try using your browser and run a speed test. If you notice any problem then contact your ISP and notify them about the problem. Sometimes simply rebooting your router and modem can help in fixing this issue. If not then the support team for your ISP will guide you in fixing the problem.
I cannot access my Earthlink email account.
I cannot receive and send emails
I am in Germany at this time and cannot call you
I am not getting my e-mails – I have had scamming problems with my account.
I am not able to receive my emails. They worked fine before and I have not had any updates or upgrades. Is EarthLink down?
My outgoing mail has been down for several weeks.
I haven’t had incoming email for months. I’ve now worked with two different people on live chat. No difference at all in my email. Very discouraged