For every Comcast user, access to the admin tool is essential because it helps monitor the network and change the network settings. For the same reason, the Comcast admin tool not working can be frustrating, especially when you have to modify the settings. Still, there is nothing to worry about because we have the troubleshooting methods for you!
Comcast Admin Tool Not Working
1) Factory Reset
In the first place, you need to factory reset the gateway. This is because, in some cases, the incorrect configuration settings lead to the malfunctioning of the admin tool. So, factory reset will help delete all the configuration issues, and your gateway settings will be set to default. For factory resetting, you need to press the reset button on the cable box and make sure to keep it pressed for 30 seconds. When the cable box switches, you can try accessing the admin tool, and it will probably work.
2) Access Method
When you are trying to access the admin tool, you will need to log in properly. So, while you are trying to log in for accessing the admin too, you need to ensure that browser is running with 10.1.10.1. As a result, the login page will appear, and it will ask for the username and password. You can add “admin” in both fields but make sure the letters are lowercase.
3) Wi-Fi Channel
One might not believe this, but the Wi-Fi channel will directly influence your accessibility to the admin tool. This is because the Comcast admin tool needs high-speed internet to work properly, which cannot be achieved by a 2.4GHz channel.
For the same reason, you should try disabling the 2.4GHz Wi-Fi channel, and you will be able to use the admin too. Also, we suggest enabling the 5GHz channel manually, so there are no doubts remaining.
For instance, if you are trying to access the admin tool with SMC configuration, you will need to ensure that you have proper authorization. This is because if there is an SMC, keep in mind that only the authorized tech staff will have access to the SMC admin tool.
5) Website Format
When trying to access the admin tool, keep in mind that accessing it with HTTPS format is the right choice. Some routers only have SSL encryption, but it will keep timing out while trying to access the admin tool. With this being said, access the Comcast admin tool with HTTPS.
6) Service Issues
In the majority of cases, the users are unable to access various features and programs by Comcast because the Comcast server is down. With this being said, you can call Comcast customer support and confirm if there is a service outage issue. If there is one, you will need to wait while their engineers work on repairing the server.
In this article, we tried to outline as many fixes as we could. However, if it didn’t fix the issue, there are chances of some colossal issue. So, you can call customer support at 0800-Comcast and share your issue with them. As a result, they will be able to provide assistance!