For everyone who uses the internet, they would know the need to check the data usage all the time. For the same reason, Comcast has designed the usage meter that’s designed to show the consumed traffic by the modem with utter accuracy.
In contrast, the Comcast usage meter not working is the most persistent issue, but we have the easy fixes for you!
Comcast Usage Meter Not Working
1) Login Method
For Comcast users who need to access the data usage meter, you need to ensure that you are signed in as a manager or primary person. Once you are logged in as the primary or manager, you can open the devices page, and the usage meter will appear there. To be precise, it will be available in the data usage overview tab on the devices page.
2) Customer Support
To begin with, if you are unable to access the usage meter on the website, you will need to call customer support by calling at 1-877-807-6581. Once you dial this number, you will be connected to the service representative (the customer representative will be from the security assurance department).
However, while calling, you will need to keep in mind the time because they are only available from 6:00 AM ET to 2:00 AM ET. There is no limitation of days since they are available seven days of the week.
3) Dues
In some cases, Comcast will not offer access to their features and programs if there are unpaid dues on your account. With this being said, you will need to call the customer representative and let them have a look at your account. If there are some unpaid dues, they will let you know, and you can pay them. Once all the dues are cleared, you will be able to access and use the data usage meter on Comcast. Also, keep in mind that you might have been paying the monthly dues, but extra charges are always there. So, pay all the dues, and you will be good to go.
4) Internet Connectivity
Sure, the data usage meter is used to check the consumed traffic on Comcast, but if the internet connectivity is not stable enough, it will not work. With this being said, you can check the internet connection and make sure the network connection is active and stable. If there is an unstable internet connection, the data usage meter will not work. So, optimize the internet connection, and you will be able to use the usage meter by Comcast.
The Final Verdict
Truth be told, these troubleshooting methods from this article are designed to help you access the usage meter by Comcast. On the other hand, if these fixes don’t resolve the issue, you will need to take the matter to the Comcast help center, and they will be able to help you out!