Comcast is a company famous for its well-designed and extensive range of features. To begin with, they have PPV, which the programming feature that allows the users to broadcast on-demand and special events, the one-time events that are only available at a specific time and date. However, if Comcast PPV not working issue is bothering you, we have the troubleshooting methods available!
Comcast PPV Not Working
First of all, you should try changing the channel. You need to change the channel from the channel that will be airing the event. Once you back to the main channel, the PPV will work, but if it doesn’t, move on to the next step!
The reboot is one option that’s likely to resolve the majority of the issues. So, we suggest that you switch off the Comcast cable box for at least ten seconds and switch it on. Then, tune to the PPV channel and wait for two minutes. After two minutes, PPV will start working. On the other hand, you can also reboot the cable box by removing the power cable and wait for five minutes before plugging it back in. Once the cable box switches on, wait for a few minutes before you tune into the PPV channel!
3) Internet Connection
If you have been using the Comcast cable box for a long time, you would know that it starts acting up when the internet connection is weak. So, we suggest that you check the internet connection and make sure the cable box, as well as the TV, is connected to a stable internet connection. In addition, make sure that you are connected to the home network rather than unauthorized ones.
Truth be told, a cache is one of the biggest culprits of PPV not working properly. With this being said, you need to open the browser (the one you are trying to connect with) and clear the cache. Once you clear the cache, switch off the browser and wait for three minutes. After three minutes, open the browser, and you will be able to access the PPV.
Okay, so this is not the troubleshooting method but rather a suggestion. This is because if the event on the PPV channel is being broadcasted in 4K or HD form, you will need to give it time. This is because such video formats will take time to load and need a high-speed internet connection. So, ensure a proper connection and give it time to stream.
You cannot always blame the cable box or hardware all the time. This is because there are times when Comcast service is down from the backend, and that’s the reason you are unable to access PPV channels. You can ask your friends (if they are unable to access PPV as well). So, if they are struggling as well, you will need to wait for Comcast to repair the service issue.
With this article, we have tried to outline the possible troubleshooting methods that are likely to resolve the PPV not working issue. On the contrary, if PPV is still not working, you can call Comcast customer support and ask them for help!