Windstream is a telephone and internet service company. They also have a subsidiary known as kinetic that offers internet services for domestic and commercial users. One of the error you might get is the authentication required on your Windstream connection upon trying to connect with the internet.
Windstream Authentication Required: What Does It Mean?
If you are seeing the error, authentication required while you are trying to connect to the internet through Windstream, it means your access password and username might be incorrect. There are also chances that you might be using the right credentials but there can be some error with the setup so you are seeing this message on your screen. Here is how you can fix it in a few easy steps at your home.
1) Double-check credentials
You need to double-check if the login credentials in your router/modem are right. Windstream requires you to enter these credentials as an extra layer of security so your network can not have any unauthorized usage. You need to double-check if the credentials are correct, you can also try to remove these credentials and enter them again to have it connected to the internet. This would solve the problem for you most of the time. Although, if it doesn’t work for you, here are some other things that you need to try.
2) Restart your modem/router
This error might be caused by your router or modem not working properly due to some bug. You need to restart it and it will prompt the credentials again. Once you enter the required credentials, it will authenticate them with the server and you will be able to connect to the internet again. This gateway is one of the safest you can find among the ISPs, so there is not much for you to be worried about.
3) Contact Support
If you have tried both of the above, and none of them is working for you, you will need to contact the support department for assistance.
Your credentials might be invalid as they have stopped them and you need to have it fixed with the Windstream by settling any outstanding dues. They will be able to activate your credentials afterward and you will be able to get internet access again after the authentication process.
There is also a chance that there is nothing wrong, but credentials are not working. In such cases, Windstream will reset these credentials for you and you will be provided with new credentials to enter the network settings that will work and eliminate the authentication required error for you.