NBC is one of the most-watched channels in the US. With shows like America’s Got Talent, The Blacklist, Brooklyn Nine-Nine, and In a Nutshell, you can be hooked to your television screen for hours. However, some Spectrum users have reported experiencing a “User Not Authenticated Error” on their Spectrum Cable. If you are experiencing this error while trying to watch NBC on your Spectrum cable then there are a few things you can do to troubleshoot. They are listed below.
NBC User Not Authenticated Error On Spectrum
1) Reinstall the Channel on Your Device
Just in case a channel, NBC in this case, is giving you the authentication error, you can delete it from the cable box and reinstall it on the device. This will most probably solve the problem. However, if the problem persists, there are several other things that you can try.
2) Clear Cache and Cookies from Your Web Browser
If you are trying to watch the channel on a browser and you are faced with the authentication error, clear the cookies and cache from the web browser. This will reduce the chances of storage or data-related issues and you will be able to watch the channel on your browser.
3) Update the Software
Sometimes the problem is with outdated software and settings of the cable box. In such a case, you should update the software of the cable box. To do that press the home button, then go on the settings menu. Now go to the system and click on system update. Once the update is complete, tune into NBC to check if it is working.
4) Restart Your Cable Box
Sometimes the issue can be with the cable box settings and a simple unplug might do the trick. Simply unplug the device, wait for a couple of minutes, and then plug it back in. Tune in to NBC to see if the problem is resolved.
5) Check the Connections
Carefully check that the cable is properly plugged into the device. An unplugged cable or improper connection can also cause such errors.
6) Contact Spectrum Helpline
If you have tried all the steps mentioned above and you are unable to resolve the problem. There is a possibility that it might be a problem with your connection that needs to be resolved at the Spectrum’s end. In such a case it is best to contact the helpline. Let them know that you are getting the “User Not Authenticated Error” on NBC. They will most probably guide you on what to do to resolve the problem. Alternatively, they will check with their settings and information for your connection and solve the problem if it is at their end.
Most of the time the problems with particular channels are caused by settings related to that channel. Sometimes the issue is related to the activation of the channel on your connection from the service provider’s end. Taking the steps mentioned above will most probably resolve the authentication error and you will be able to enjoy NBC on your Spectrum Cable.