Comcast and Xfinity have joined the hands, and they are now offering their internet and cable services from one place. With this being said, there are multiple Comcast issues that people are going through, and one of them is the Locked Customer issue. However, hardly anyone knows about the real meaning of these terms. So, in the article below, we are sharing everything you need to know about it!
Comcast Locked Customer Issue – The Possible Causes
1. Billing Issue
So, if you are not able to access the Comcast services and you are locked out, remind yourself if you paid the bills. In case you haven’t paid the bill, there are high chances that it’s the reason you are unable to connect to the website. This is because Comcast has a right to disconnect your services if you aren’t paying the bill on time.
With this being said, the Comcast authorities might lock the internet connection or the cable services from the backend. In this case, you will need to get in touch with Comcast customer support and have them look at the issue. Keep in mind that you should only call them if there is locked customer status on the website or device.
2. Service Issues
If you are having issues with a specific service or channel, there are chances that Comcast has discontinued the service, or they don’t support the channel anymore. In some cases, the packages and services are put on hold. Also, there are chances of negotiation delays. With this being said, they might have put the service on hold, which is why you are getting the locked customer status.
3. Email Issue
For everyone who has a Comcast email account, there are higher chances of technical glitches and software issues. With this being said, you might be locked out of the email access. The email locking started back in April. So, if you are locked out of the email account, there are chances that you need to get the issue fixed with technical support. In addition, you can ask them to reward you for your time through the credit.
4. Password
Well, this issue was pretty drastic. This is because the customer information was sold online through the online black market. With this being said, more than two lac users were affected and locked out of their accounts. They also conducted the force-reset of the account information, and it was implemented with the commodification of the data.
Such email accounts were sold on the dark web, and the affected accounts were locked out of the access. As per the reports, more than five lac emails and passwords were sold, and all such customers were restricted from using the account. In this case, Comcast suggested the users reset their passwords and try accessing the account again.
However, if you are unable to use the account even and you get the locked customer status, you can call Comcast at the customer care support. They will provide the real reason behind the locked status and may also share the fixes.