5 Reasons Why Xfinity 5GHz Is Not Showing Up

xfinity 5ghz not showing up
xfinity 5ghz not showing up

If you’ve lived in this modern world for a long time, you would understand the importance of fast internet connection. The fast internet connection is helpful in communicating with friends and business prospects. Also, it helps in streaming movies and TV shows, simply because people need some entertainment after a hectic work schedule.

Well, this clearly depicts the uncompromised internet speed without compromising on the internet speed. That’s the prime reason that people sign up for Xfinity internet because they have fast internet signals. On the other hand, people are struggling with internet connectivity because 5GHz internet isn’t available. In this article, we have outlined the troubleshooting tips to ensure 5GHz internet shows up.

Reasons Why Xfinity 5GHz Is Not Showing Up

1. Unavailable Wi-Fi SSID

Whenever the Wi-Fi feature is enabled, it is evident that available internet connections will show up. However, if it’s no longer listed in the available lists, so you need to force the device for router connection even if it’s not showing up. For this purpose, follow the below-mentioned steps if you are using the Windows operating system;

  • Switch on the Windows computer
  • Go to control panel
  • Navigate to “Network and Internet”
  • Go to the network and sharing
  • Tap on “Manage Wireless Network”
  • If the wireless network is available, right-click on it for properties
  • Tap on “connect even if the network isn’t broadcasting SSID” and the 5GHz will show up

On the other hand, if the Wi-Fi isn’t available in the available network list, you can add it manually by following the below-mentioned steps;

  • Go to “Manage Wireless Network” from the control panel
  • Click on the add button
  • Tap on “Manually connect to the wireless network
  • Add the Wi-Fi network information

If you are a Mac user, you can force-join the Wi-Fi SSID by tapping on the “other” option and add the Wi-Fi name and the password.

2. Inappropriate Wi-Fi Security Settings

If the 5GHz internet isn’t showing up, there are chances that the wireless network setup issues are arising or there is an incompatibility in the devices. This will restrict the users to make a network connection and you need to check the below-mentioned settings for ensuring robust internet connection, inclusive of;

  • Security Mode – The majority of Wi-Fi devices are designed with multiple network security protocols, such as WEP and WPA. In addition, the Xfinity network will use a similar security model and the settings should reflect the same
  • Network Mode – The router should be compatible to support multiple Wi-Fi versions. So, make sure that your router can support 2.4GHz as well as 5GHz internet signals
  • Security Key – The security keys are the connection between numeric values and letters. So, your device needs to be programmed for using the Wi-Fi security key as permissible by the router. There are chances that home network will use a similar security key but if you have an internet connection for a huge space, it is better to have different security keys

3. Wi-Fi Support For 5GHz Connection

Whenever you are struggling with the 5GHz internet signals not showing on the screen, you need to ensure that your device, be it smartphone or PC has 5GHz bandwidth compatibility. For checking the compatibility of 5Ghz internet bandwidth, follow the below-mentioned steps;

  • First of all, press Windows + R button on the keyword
  • It will open the “Run dialog box”
  • Now, type in cmd in the bar and hit the enter button
  • It will open the command prompt
  • Type “netsh wlan show drivers”
  • Now, scroll through the radio types supported

It will show three different network modes, such as;

  • 11g 802.11n – the PC supports 2.4GHz internet bandwidth
  • 11A 802.11G 802.11n – the PC supports 2.4GHz as well as 5GHz internet bandwidth

With this information about network modes, you will know if the PC supports the 5GHz bandwidth or not. If there is no compatibility or possible network mode, you will know that PC needs an upgrade.

4. Router Support

You might not know this but router support matters as well. For instance, if the Xfinity router has 6GHz or 5GHz compatibility, you will be able to outline the information from the back of the router. In addition, you can look for the compatibility by checking the router model information on Google. You can also check the manufacturer’s website to check the official description of the router. So, make sure there is bandwidth compatibility, or else, opt for a new router.

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