DirecTV is the one-stop-shop for everyone who likes entertainment since there are TV channels and movies available at a single click. On the other hand, some people are struggling with the “unfortunately DirecTV has stopped” error whenever they open the app to watch their favorite movie. So, in this article, we have added the troubleshooting methods, so you can get rid of this error!
Unfortunately DirecTV Has Stopped
1) Reinstallation
In case you are unable to use DirecTV, there are chances that the app is bugged. So, we suggest deleting the app from the TV and switch it off. Then, switch on the TV after two minutes and install the DirecTV app again. You can also perform this reinstallation on your smartphone if you are using one.
2) Reset
For everyone who is restricted to watch their favorite content given the fact that DirecTV stopped working. So, we suggest that you switch off your device. In case you are using the TV, it is suggested that you take out the cables from the socket. On the other hand, if you are using the smartphone, just press the volume down button and power button until the screen goes off and lights up again. This reset of devices is highly likely to fix the stopped DirecTV issue.
3) Software Update
In addition to resetting, there are high chances that your device has a software update that you haven’t installed yet. Similarly, we suggest that you look for the software update for the device and install it on the device. Once the software update is completed, just try using DirecTV again and you will be able to stream the content.
4) Disable
On some phones, it gets difficult to delete the DirecTV app. In such cases, you can move to the app disabling. So, if you want to disable the DirecTV app, we have added the steps to follow in the section below;
- First of all, open the settings on your phone and scroll down to application manager
- Tap on the “all” option
- Now, click on the DirecTV app
- Once the new window opens, click on disable
After disabling, just restart your phone and open the DirecTV app again.
5) App Storage
In case the app has extensive cache and storage stuck, it will adversely impact the DirecTV functionality and performance. With this being said, you can clear the app storage and cache through the settings and the app will start working again. For deleting the app cache and storage, follow the below-mentioned steps;
- Open the settings from the main menu of your phone
- Now, move down to the apps and notifications tab
- Scroll down to the DirecTV app and click on it
- Upon opening the new window, click on the storage
- There will be two options, clear cache and clear data
- Once you click on them, all the excessive files and data will be deleted and the app will start working properly
It is suggested that you clear the cache first since it deletes the saved data and the app loading will be efficient. On the other hand, when you use the clear data option, you will need to log in to the app again.