Mediacom is a commendable and basic service provider for all your home communication needs. You can get a complete package from Mediacom that can cover the telephone, internet, and Cable TV connection. This is a perfect way for you to get all services from the same company so you don’t have to keep track of multiple subscriptions and get tired of the billing issues. There are also certain terms that you must be aware of if you are using the Mediacom services to ensure that you don’t have to get worried about the petty issues and you can have them fixed.
Mediacom Walled Garden
Walled garden is an error message that you will see on accessing the error log, or sometimes on the screen of your TV. Most people would get confused as to what this error states and how to fix this. The error will occur when all your network components are fine, but you will still not be able to connect to the internet. This means that you are connected to the Mediacom servers, but they have blocked your access to certain services and there can be multiple reasons for that, such as:
Activation Process
If you have recently installed your connection with them, it can take around 24-48 hours for them to activate your services. During this process, your network will be fine as you won’t see any other error but you might be getting the walled garden error message on your screens. There is nothing to be worried about, as it means your network is all fine and is able to communicate with the Mediacom Servers. It will take the due time for activation and will work for you once the service is activated by their end.
Outstanding Dues
Although the occurrence is rare, sometimes you might have some outstanding dues and for a soft warning, your network is put on walled garden mode. This means a temporary termination of your services, as you will not be able to access any Streaming channel or internet on your network. The issue can be resolved upon clearing the bills and you will have the service back like before without much trouble.
Fair Usage Policy
There are some fair usage policies implied by the Mediacom that you must follow on the networks. You might get a warning for once or twice overlapping such policies, but if you continue with them, your connection will be enabled on the walled garden mode and you need to assure them that this won’t be happening again. Also, sometimes streaming or downloading on copyright content can also land you in such trouble that is needed to be fixed.
How to Fix?
If you see a walled garden message on your screen, it is time that you need to call Mediacom support. They will be able to tell you if there is some problem at your end, or this might be caused by a mistake. Whatever the case is, you can have it resolved with them and start using your network once again.