Mediacom is simply the best thing you can get for your communication needs including Cable TV. They are offering simply the best, crisp picture quality and seamless communication. Their Set-top box is the best thing that you can get as it can help you with the broadcast and streaming in the best possible way.
It is pretty stable, and reliable and there are not any major issues reported on it. If there are any issues with the box, and it is not working, here is how you can fix it.
Mediacom Cable Box Not Working
1) Restart the Cable box
The first thing is that there might be some error or bug on the box that might have caused you to face this error. That is why a simple restart should be enough to get it done. There is a power button on the front of the box and you will just have to click it once so the box can be turned on properly.
After that, you will have to turn the box on again pressing the same button once and it will restart the cable box. This will automatically trigger the alert to be connected to the server again and you will be able to get the coverage for the channels on your box.
2) Reset it
If rebooting is not working for you, then you should be resetting it properly. A reset is not that hard either and you will only have to pull out all the cables on the box. Start with the Coaxial Cable that is used for the input and then the output HDMI cable from the box and TV. After that, you will need to pull out the power cord from the wall outlet and the Cable Box as well. Then, just let it sit there for 2-3 minutes.
After that, you will have to plug in all the cables again and the box will be restarted on its own. The process can take up to 5 minutes and then it will be up and running again.
3) Contact Mediacom
Since you are unable to make it work with a reset and restart, there might be something beyond the box that can go wrong, and contacting Mediacom will help you get the best possible solution. To start with, they will be able to confirm if there is some outage or issue at their end, and not only that, but they will also be able to confirm a timeframe for the problem to be fixed. Even if there is some problem with your account, they will be able to assist you with that as well and figure out the perfect solution for you.
If everything is fine at their end, then they will be able to send a technician to your place in order to have the whole system checked so that they can not only diagnose the problem that is stopping your Cable box to work, but also fix it for good.
In the 25+ years we have subscribed to cable tv and especially when the cable boxes were introduced NEVER ONCE were we able to reset the box by power recycling by unplugging it, unplugging the cable attachments, waiting 30 seconds, 1 minute, 2 minutes, 8 hours…NEVER WORKED. The other thing is the person you talk too is going to send a signal to your specific box, address, account, or whatever. It does seem that on initially installing the box a signal was sent and the tv flickered but in the end a technician would dispatched change out the box and then everything worked fine for 6 months to a year and then the box or both of them were out and we started the whole process over.
The really really good thing is the tech does speak English so you can understand him?