AT&T is not only one of the best and fastest network services providers out there, but there is a lot more to it. They are one of the biggest cellphone carriers in the US and all that allows you to enjoy the right edge of connectivity and networking with the right affordability as well.
Yet, there are a lot more services that you will get to enjoy with the AT&T and that would be just the right thing to enhance your experience. AT&T is also offering the Wi-Fi services and you get to have a router as well. If you are facing some problems with the 5 GHz frequency on your Wi-Fi router from AT&T, here are a few things that you will need to know about.
AT&T 5GHz Not Working
1) Check Compatibility
AT&T offers a wide range of equipment and that includes these routers as well that come in different specs and sizes and you will need to make sure that you are confirming it from AT&T that you are getting the perfect router.
So, it is possible that the router might not be compatible with the 5 GHz frequency. So, you will need to contact AT&T support department with the exact model of the router that you are using and this will help you out perfectly in making sure that you are getting the right router.
However, if the AT&T router is not compatible with the 5GHz frequency, you will need to get an update and that will help you with the problem.
2) Enable it Manually
Another thing that you will have to make sure is that you are enabling the 5GHz frequency on your router. It goes without saying that the dual-band router comes with the option to have both frequencies on it, and you can either have them turned on simultaneously, or you can choose between either of them according to your needs and preferences.
So, you will need to access the router settings once and then enable the 5 GHz frequency of Wi-Fi there. Once you have it enabled, you will need to restart the Wi-Fi router once as well and that will help you out to make the 5GHz Wi-Fi work on your AT&T router.
3) Reset the Router
If your router has the 5GHz compatibility on it, and you have enabled it manually and still it is not working out for you, there might be something wrong on the settings that needs to be fixed up properly. So, you will need to make sure that you are resetting the router properly by pressing the reset button for 5-10 seconds and that will help you in solving out the problem.
If that doesn’t work out for you either, you will need to contact the AT&T support department and state your problem so they will be able to help you in properly diagnosing the troubles and help you fix up the problem as well. After that, you will not have to worry about a thing, as AT&T support department will be able to take care of the issue for you.