Family mode is one of the many features that T-Mobile provides to its customers. By using the family mode, parents can easily monitor all the internet activity and usage in their house. It can also be used to learn the location of other people using the network. But as great as this mode may sound, individuals have reported facing all sorts of issues while trying to use it. According to these users, their T-Mobile family mode is not working at all. So, in case you have been facing something similar as well, then here is how you can fix it:
T-Mobile Family Mode Not Working
1. Checking VPN
One of the first things that can cause your T-Mobile to suddenly start acting up could be that you have a VPN turned on. While using a VPN shouldn’t be a problem in most cases, we have still seen individuals running into trouble when they had connected a VPN.
So, be sure to turn off your VPN if you have been experiencing difficulties with the family mode.
2. Try Using a Different Device
It has also been reported by multiple users that the issue seems to be common for people who own an Android device. Comparatively, individuals who owned an iPhone did not have any trouble accessing the family mode.
This leads us to believe that you might be using a device that isn’t working well with the family mode. If that is the case, then all you have to do is to try using a different device. Ideally, try using an iPhone and see if this solves the problem.
3. Network Issues
Another thing that could cause problems with your T-Mobile’s family mode is having issues with the network. To check whether your internet is acting up, you can try running an internet speed test which can help you learn more about the bandwidth that you are getting.
Similarly, if you are not getting the correct internet speed then you can try contacting your ISP.
4. Contacting the Support Team
If you hadn’t had any luck in fixing the issue so far, then the only other thing that you can do which can help in your case is to contact the support team. A professional from the support team should look at your case and let you know why you could be facing the issue in the first place.
The Bottom Line:
Annoyed with your T-Mobile family mode not working at all? The instructions that we have mentioned in the article above should help you learn more about how you can fix this issue with ease. So, be sure to give the whole article a thorough read!
Also, in case of any confusion, just leave down a comment below. We will be sure to reach out to you as soon as possible!